Touchpoint
Touchpoint Reviews
& Product DetailsWhat is Touchpoint?
Touchpoint is an all-in-one customer engagement platform that allows businesses to connect with their leads, prospects, and clients at every stage of their journey. It offers streamlined marketing, sales, and support experiences through a range of features.
In the Touchpoint Suite, there are four main modules: Promote, Sell, Serve, and Collaborate.
Promote enables users to send email and text campaigns, conduct A/B testing, and measure campaign results in real-time. Sell helps manage sales pipelines, track deal status, and automate sales processes. Serve provides instant, contextual support on various channels, including messenger, live chat, call center, and tickets. Collaborate allows teams to track tasks, share files, set goals, and visualize progress.
The all-in-one suite stands out by offering a unified platform that replaces multiple apps, ensuring synchronized client data and a comprehensive overview of marketing, sales, and support activities. It is designed for small to medium-sized businesses and offers easy setup, native SMS support, and integration options. Security is a priority, and pricing starts at $39.90 per user per month.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Textmagic Ltd
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Located In
United States
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Website
textmagic.com
Starting from:
$39.90 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Touchpoint offers an all-in-one customer engagement platform with flexible pricing. The Touchpoint Suite plan costs $39.90 per user per month and includes features for customer service, marketing, and sales. Additional usage fees apply for emails, texts, and calls. The monthly billing cycle ensures convenient payment, and enterprise users can benefit from volume-based discounts and dedicated account management. A 30-day free trial is available with complete access to all features.
- Multi-Channel Communication
- Email Management
- Workflow Management
- Chat/Messaging
- Live Chat
- Dashboard
- Activity Dashboard
- Customizable Templates
- Contact Management
- Task Management
- Goal Setting/Tracking
- Third-Party Integrations
- Reporting/Analytics
- Collaboration Tools
- Onboarding
- Usage Tracking/Analytics
- Access Controls/Permissions
- Account Alterts
- Alerts/Notifications
- Campaign Management
- Commenting/Notes
- Communication Management
- Contextual Guidance
- Customer Experience Management
- Event Triggered Actions
- Health Score
- Monitoring
- Prioritization
- Negative Feedback Management
Additional Features
- A/B Testing
- AI & Automation Capabilities
- Automated Workflows
- Customer Success Support
- Data Import
- Deal Tracking
- Email & Text Campaigns
- File Sharing
- Helpdesk Ticketing
- Inbound Call Center
- Instant Support
- Messenger
- Native SMS Support
- No-code Integrations
- Outbound Call Center
- Real-Time Reporting
- Reminders
- Sales Pipeline Management
- Security Measures
- Team Member Invitations
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Zapier
Data Integration Software
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