Zoho Desk
Zoho Desk Reviews
& Product DetailsWhat is Zoho Desk?
Zoho Desk is a cloud-based help desk software that assists businesses in efficiently managing their customer support activities. Businesses can use it to streamline their support operations by combining customer inquiries from various channels such as email, phone, chat, social media, and more into a single unified dashboard.
Ticket management, automation, collaboration, and reporting tools are some of its primary features, which let firms offer effective customer service and raise customer satisfaction. Additionally, it provides flexible self-service tools that let users troubleshoot and solve problems on their own, like a knowledge base and a customer portal.
The software works smoothly with other Zoho products like Zoho CRM, Zoho SalesIQ, and Zoho Projects to further improve the sales and support processes. Thanks to its rich API and developer platform, businesses may extend and adapt their support operations to match their unique demands.
In conclusion, Zoho Desk is a good option for organizations of all sizes looking to manage their customer support operations effectively. It is a comprehensive help desk software solution with various features and connectors.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Zoho Corporation Pvt. Ltd.
-
Located In
United States
-
Website
zoho.com
Starting from:
$20 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Zoho Desk pricing comprises three plans - Standard, Professional, and Enterprise - with monthly and yearly subscription options and a 15-day Free Trial. Choose annual billing to save up to 35% on the monthly rate.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- User Management
- Virtual Assistant
Additional Features
- @mentions
- API
- Account Management
- Activity Tracking
- Alerts/Notifications
- Audit Trail
- Call Logging
- Call Monitoring
- Automatic Call Distribution
- Call Recording
- Call Reporting
- Batch Communications
- Call Routing
- Call Scripting
- Billing & Invoicing
- Call Tracking
- Call Transfer
- CRM
- Callback Scheduling
- Case Management
- Customer Communication
- Customer Complaint Tracking
- Computer Telephony Integration
- Customer Engagement
- Customer Experience Management
- Contact Database
- Customer History
- Customer Management
- Content Management
- Customer Segmentation
- Customer Service Analytics
- Cataloging/Categorization
- Customizable Branding
- Customizable Fields
- Chatbot
- Customizable Forms
- Customizable Reports
- Churn Management
- Community Management
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Templates
- Employee Management
- Event-Triggered Actions
- File Sharing
- Forms Management
- Gamification
- IVR/Voice Recognition
- Inbound Call Center
- Interactive Content
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Monitoring
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Proactive Chat
- Project Management
- Real-Time Analytics
- Real-Time Data
- Quality Assurance
- Real-Time Notifications
- Real-Time Reporting
- Quotes/Estimates
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recurring Issues
- Real-time Updates
- Remote Access/Control
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- SEO Management
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Transfers/Routing
- Usage Tracking/Analytics
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
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