ManyChat

Category Live Chat
Reviewed by Rashi
Updated Mar 31st, ’22

Tekpon Score

9.2

Users Score

7.5

ManyChat Review

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Are you looking for the best chatbot software for your social media applications? Of course, but the question of the hour is how to choose the best chatbot software? Do not worry. We have got you covered. Today we will be reviewing one such software solution- ManyChat. ManyChat is considered one of the largest chatbot software program systems for Facebook Messenger. It is a brilliant platform to build your chatbot in just a few mins, and a variety of human beings worldwide are using it. In this review, we will evaluate all the ManyChat software program platform components! So, without further ado, let us dig in.

UI/UX

9.2

Ease of use

9.5

Value for Money

9.3

Features

9.2

Customer Support

9.0
Pricing Details

Starting from: $15/month

Pricing Model: Subscription

Yes, has free trial

Yes, has free version

PROs
  • Automation Rules
  • Automated Sequences
  • Engaging Bots Creation
  • A/B Testing
CONs
  • Lack of Documentation
  • Limited Technical Support
Best for
  • Freelancers
  • Small business
Deployment
  • Cloud, SaaS, Web-Based

ManyChat: AI chatbot Software

ManyChat is a cloud-primarily based chatbot answer to help organizations launch chat advertising campaigns through social media and textual content messaging.

What is AI Chatbot?

 For the ones who’re new to the AI-pushed chatbot technology, it’s a software program utility that mimics human speech (both voice and textual content) for simulating a communique with an actual person. In recent years, chatbots have been mostly utilized in more than one advertising field, normally within customer support. Chatbots are acknowledged as “Conversational agents,” one of the maximum high-quality possibilities for income in today’s virtual world. The advanced chatbot software program may even recognize complicated requests, ship personalized responses, and enhance interactions over time.

What is ManyChat?

ManyChat is a cloud-based chatbot answer designed to assist small organizations in driving chat advertising and marketing campaigns via social media systems and textual content messaging. Key functions encompass message broadcasting, drip advertising and marketing, A/B testing, target market segmentation, and lead conversion. In addition, the solution comes with a drag-and-drop interface, which permits organizations to layout custom chatbots using predefined templates.

Employees can use the solution to engage with prospects, capture touch data and the name, e-mail address, or phone number and add tags to target market groups as per actions performed. In addition, it consists of a pause automation feature, which permits marketers to prevent incoming bot messages for a particular length while communicating with a single subscriber.

ManyChat offers integration with numerous third-party packages and Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, ActiveCampaign, and more. In addition, it comes with a cellular app for iOS. The solution is available on month-to-month subscriptions, and support is supplied through e-mail and documentation.

ManyChat - chatbot - review by Tekpon

Getting started with ManyChat

ManyChat is completely free software, and while there are paid plans, you don’t need them to get started. The process is very simple and can be done in a few steps:

  • Go to ManyChat.com and sign up by clicking the big Get Started Free button in the middle of the page.
  • You need to log in with your Facebook account by clicking on the blue button.
  • You will be redirected to Facebook to complete the login process.
  • Next, you need to grant permissions to ManyChat so that it can do its job.
  • Click OK. (Don’t worry. It won’t violate your privacy in any way. ManyChat only needs these permissions so the bot can send automated messages.)
  • On the next page, find the Facebook page you want to use and click on “Connect.”

ManyChat Features

ManyChat offers various features that make it stand out among its competitors. Let us have a detailed look at its features.

  • Easy to use Interface

The ManyChat dashboard is really clean, with a menu on the left with different options and on the right with the content of each section. It’s a really simple panel and easy to understand. Now let’s talk about the user interface when creating a chatbot. ManyChat’s interface is one of the best interfaces we have seen in chatbot software. This is because ManyChat has two types of interfaces: The Basic Builder and the Flow Builder.

The Basic Builder: With Basic Builder, the content of your chatbot is more organized, and all messages of a given flow are presented in order. As the name suggests, it’s really simple, but this interface ensures you can organize your chatbot.

Flow Builder: If you want to edit your chatbot visually, you can also choose Flow Builder. Flow Builder is a visual, drag-and-drop interface that lets you connect messages and actions. This type of generator gives you a more structured view of your chatbot content.

  • User Information View

Within ManyChat is extremely smooth to add custom fields and tags to precise customers. For example, you can ask questions and store the consumer’s solution to a custom subject or add a specific tag. With those custom fields and tags, you could send broadcasts to precise consumer segments. Moreover, customers also can share their vicinity with a ManyChat chatbot. This could provide extra facts about where your target market is located.

In ManyChat, you could view all the customers of your chatbot in the “Audience” tab. This offers you an excellent evaluation of all the people that talked together along with your chatbot. In this evaluation, you could click on each consumer and get all the information of that consumer, which is extraordinarily useful.

  • AI and NLP Techniques

ManyChat’s AI and NLP are really simple. Within ManyChat, you can group specific keywords and generate a specific response. However, intents and automatic synonyms are not supported. They offer the ability to match the keyword in their keyword feature. This is a feature not all chatbot software has. You could say:

  • A message matches the keyword
  • A message contains the keyword
  • A message contains the full keyword
  • A message begins with the keyword
  • A message is approved (a standard feature in Facebook Messenger)

  • Multi-channel Support

With ManyChat, it is possible to create a chatbot on your website, Facebook Messenger, Instagram, SMS, and email. This is a great way to create an omnichannel chatbot experience for your users. So, for example, if someone gives a specific response on Facebook Messenger, you can send an email based on that response. SMS is only possible to send text messages to users in the United States and Canada. If you want to send text messages to other countries, you must use the Twilio integration available in the ManyChat app store (additional costs apply). Also, WhatsApp is currently in beta, and Telegram is in closed beta, which means people will add these channels to ManyChat soon.

  • Marketing and Analytics

It is possible to place a Facebook Messenger widget on your website, create a homepage, connect to Facebook ads, use One-time notifications, automatically reply to Facebook comments, create buttons and custom URLs for you to create a chatbot. Also, ManyChat has an advanced autoreply to Facebook comments. When it comes to auto replying to Facebook comments, you typically post a post on Facebook, people comment on it, and then send them an auto-message on Facebook Messenger. But ManyChat goes even further.

In addition to sending a message via Facebook Messenger, you can automatically like the comment and reply with your comment. ManyChat also offers basic analytics on its dashboard. When you enter the dashboard, the first thing you see is a full description of all your subscribers. On top of that, they also provide analytics for each block in their chatbot. Each block provides the number of people the message will be sent to, the open rate, and the click-through rate.

  • Pre-designed Templates

ManyChat offers 19 templates that you could directly set up to make your chatbot. These consist of free templates and templates best available for Pro users. With ManyChat, it is feasible to make a chatbot template and share it with others. This is beneficial while making a couple of chatbots who do the identical thing (for example, Lead generation). Furthermore, it is feasible to replicate your chatbot flows and chatbot elements to make your chatbot faster.

ManyChat Pricing Plans

ManyChat offers a Pro plan that starts from $15 per month and has the following benefits:

  • Collect Subscriber Data (Email, Phone #, etc)
  • Connect ManyChat to FB Ads
  • Sponsored Messages
  • A/B Testing
  • Advanced Automation
  • Integrations with CRM, Email Marketing, and more
  • Email Marketing and 50 free SMS
  • Buy Button
  • Advanced Quick Start Templates
  • Unlimited Drip Sequences
  • Audience Segmentation
  • Unlimited Growth Tools

These features are in addition to the free plan. The free plan includes:

  • Unlimited Subscribers
  • Quick Start Templates
  • Two Drip Sequences
  • Audience Segmentation (10 tags)
  • Four Growth Tools
  • Visual Flow Builder
  • Rich Media Conversations
  • Unlimited Broadcasts
  • Landing Pages & Web Widgets

The fee of the Pro plan goes up with the range of subscribers your chatbot has. For example, 1K subscribers result in $25 per month, and 5K subscribers are $45 per month. The only possible disadvantage is that you can’t have a trial for the Pro plan. However, this doesn’t matter because there is a 30-day money-back guarantee, no questions asked.

ManyChat Integrations

ManyChat ManyChat has a built-in live chat integration. Which we believe is excellent because this is the most important integration a chatbot software program needs. They additionally offer integrations for:

  • Zapier
  • Integromat
  • Google Sheets
  • ActiveCampaign
  • MailChimp
  • ConvertKit
  • HubSpot
  • Walletly
  • Botsheets
  • Janis

By the way, what we, without a doubt, like about the live chat integration of ManyChat is that additionally, they have an iOS app and Android app so that you can reply to user inquiries on the go. Moreover, ManyChat has its App store, which permits third-party builders to create their integrations with ManyChat. Currently, the App Store has 38 apps. However, we assume this will develop over the years. Additionally, ManyChat gives a direct integration with Shopify so that you can:

  • Recover abandoned carts.
  • Notify clients about orders and cargo updates.
  • Collect evaluations and remarks after purchase.
  • Generate repeated purchases.

It is, however, now no longer possible to shop for a product out of your Shopify shop inside the chatbot. But you may acquire bills inside your chatbot and permit customers to directly pay inside the chatbot by using the Stripe or PayPal integration.

ManyChat Alternatives

The popular alternatives that are available in the market to ManyChat are:

  • MobileMonkey
  • Tidio
  • Twilio
  • Landbot
  • Intercom
  • Chatfuel
  • Hootsuite
  • Drift

ManyChat Review Conclusions

In our opinion, ManyChat is one of the best chatbot software to create your chatbot on Facebook Messenger. It has a structured and flexible interface, lots of chatbot elements, lots of integrations, and lots of ways to extend your chatbot. It beats many other chatbot software for Facebook Messenger. When we think of cons, we can only think of two:

  • Doesn’t offer integrations for WhatsApp, Twitter, Slack, Telegram, and Skype. Suppose you want to offer an omnichannel experience. But I know that for many users, this doesn’t matter. Additionally, they offer email and SMS integrations.
  • It isn’t easy to optimize your chatbot as it only offers basic analytics.

ManyChat is an extremely good software to build your chatbot, and given the recent events, we think they will continue to expand their platform. So, get started today!

Competitors

Landbot

Tekpon Score

Users Score

Updated Mar 31st, ’22