RingCentral

Category VoIP
Reviewed by Rashi
Updated Apr 12th, ’22

Tekpon Score

9.1

Users Score

7.5

RingCentral Review

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As modern businesses rely more and more on the Internet for most communications, many businesses have begun offering web-based, all-in-one communications packages that incorporate Voice over Internet Protocol (VoIP) technology, i.e., traditional phone lines. With so many providers available, it cannot be easy to choose the best VoIP service for your business. In our RingCentral Office review, we take a look at the popular provider and evaluate its pricing, features, user interface, support, and security to see how it stacks up against the competition. So, without further ado, let us dig into the detailed review.

UI/UX

9.0

Ease of use

9.2

Value for Money

8.9

Features

9.3

Customer Support

9.0
Pricing Details

Starting from: $29.99/per user/monthly

Pricing Model: Subscription

Yes, has free trial

No free version

PROs
  • Versatile
  • Advanced call handling features
  • Lots of integrations
  • Unlimited domestic calls and SMS
  • International numbers from 55 countries
  • Risk-free 15-day trial
CONs
  • Learning Complexities
  • Unresponsive android application
Best for
  • Small business
  • Medium business
  • Large enterprises
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad

RingCentral – A powerful MVP platform

Since 1999, California’s RingCentral has been a pacesetter in cloud-based communications. Of course, you will recognize the corporate for its online faxing resolution or net conferencing software; however, its virtual communication system – known as RingCentral MVP – is what it’s most celebrated for. Whether your business continues to be using telephone circuit phones with existing numbers or you’re starting from scratch with a remote office, RingCentral MVP has one thing to offer.

The system provides unlimited text messages, faxes, VoIP, and web conferencing combined into one polished platform, with apps for desktop and mobile. The service conjointly helps you to add as many phone numbers, lines, and extensions as you want. There’s even an app store with many integrations to ensure all of your bases are covered. In addition, RingCentral offers a versatile valuation structure to cater to any or all businesses, and you’ll be able to test out it first through its free 15-day trial.

RingCentral - VoIP service

We’ve tried RingCentral MVP several times as part of our round-up of voice-over IP (VoIP) solutions for business, and it’s always performed well. This time is no different, except that the company has added several new features to this already well-rounded Unified Communications Service (UCaaS). These include artificial intelligence (AI) capabilities, new collaboration features, a new management portal, an updated mobile experience, and a long list of available app integrations so you can tailor the platform to your needs. With all this and a reasonable price, RingCentral MVP is once again our top VoIP choice for larger businesses.

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available through a mobile computing application. It offers video and audio conferencing, desk phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans that are available every month per-user subscription.

Small Business

RingCentral offers a platform designed specifically for small businesses that need an easy-to-use phone system. It offers support for cloud telephony (VoIP standard) and team messaging functions and support for online meetings and faxes. Users can try this offer before purchasing.

Enterprise

Scalable design for larger global businesses. It not only supports interfering communication but also communication with customers and customers.

How is RingCentral the right choice for your business?

RingCentral offers the following benefits:

Free Meeting Tools. Not all service options require out-of-pocket payment. For example, RingCentral offers free team messaging and video meeting tools with no restrictions. This is a very competitive bonus; Other service options may offer free video messaging tools, but with severe limitations to encourage customers to commit to a premium service contract.

Highly scalable. RingCentral may initially target its service at small businesses. However, a quick look at their solutions menu clarifies that their services work for several companies. In addition, upgrading is possible as your business grows.

Remote friendly. RingCentral offers cloud-based solutions that allow team members to collaborate anywhere in the world. For example, during the pandemic, many employees began working from home. In addition, RingCentral provides customers with high-definition audio and video, essential for conducting telephone and video conferencing.

RingCentral can work for both small businesses and larger businesses, which is why it’s at the top of our list of the best VoIP services. But unfortunately, unique owners who only need a single line can find unnecessarily expensive service.

RingCentral Features

The list of features that makes RingCentral stand out among its competitors is discussed below:

  • Network Optimization

To optimize your main office network, RingCentral measures MOS (Mean Opinion Scores) when network connections are configured to determine call quality. Alternatively, RingCentral can offer dedicated lines to its data center facilities. Of course, this costs more than a standard internet line, but if you want guaranteed crystal-clear calls, this might be your only option if your network doesn’t have the bandwidth or stability.

One thing that sets RingCentral MVP apart from some competitors like the 8×8 X-Series is that it can be integrated with existing PBX systems or local phone services. This is done using a local analog telephone adapter (ATA) connected to the public switched telephone network (PSTN) via local analog lines. Another feature that can help any business customer is RingCentral’s CLEC (Competitive Local Exchange Operator). This means that you can do things when you turn off the spam calls; it states that you have access to CLEC service in any important market.

  • Connectivity features

RingCentral MVP is a hosted Session Initiation Protocol (SIP) provider. This means that if you seek to have handsets for your employees’ desks, you may want SIP telephones on-premises to apply the carrier. Alternatively, you may use the RingCentral softphone available in each Apple macOS and Microsoft Windows. This has become a particularly famous alternative with many humans operating from domestic who cannot take their workplace SIP smartphone with them.

The softphone has all of the abilities of a handset, integrates with RingCentral’s cellular apps, and may be used interchangeably with a SIP smartphone that your customers must have to get admission to each. That’s as successful a software program answer as we have visible even from services that cognizance in general on their softphone, together with Dialpad.

RingCentral-video-meeting

If you have a handset, RingCentral helps a huge variety of laptop VoIP telephones from companies together with Cisco, Polycom, and Yealink. You’ve additionally been given a choice to apply a commonplace SIP device, even though a few capabilities won’t make paintings nicely on those platforms, so if possible, it is a terrific concept to get RingCentral to pre-configure your telephones for you.

All of our VoIP competitions want a strong net connection to paintings nicely. This means you may want a huge and dependable pipe at your workplace location. Like too little bandwidth or community jitter, network hiccups imply garbled conversations, video, or even dropped calls. You can make paintings with RingCentral’s expert offerings arm to optimize your principal workplace community, even though this could cost extra.

However, you’re for your own, for all the domestic networks with a view to now be the usage of the RingCentral MVP softphone client. But, then again, that is authentic of all our VoIP contenders, even though it is something you must consider while deploying any VoIP carrier for the following couple of years.

  • Configuration and Functionality

As mentioned above, you can get the RingCentral desktop client for Apple or Microsoft PCs. We tested the Windows client, which gave us a clean interface with access to all the tools in RingCentral’s Standard tier (our test tier). This includes basic telephony functions and a good range of collaboration tools even without the Glip client. These include event management, file sharing, notes, and task tracking.

If you cannot access your desktop client, you can opt for a dedicated mobile app (available for  Apple iOS or Google Android) or a web client that offers the same basic experience as the desktop client. The client has been updated with a cleaner user interface almost identical to the desktop software. Without disconnection, you can change your call between the desktop client and a mobile device center conversation.

RingCentral Pricing Plans

RingCentral offers four service plans that vary in price and features that adapt to the budgets and the needs of a wide business area. Here’s a breakdown of how each plan differs from the rest:

Essentials

The cheapest option is the Essentials plan, which is only available for businesses with ten users or fewer. Audio and video conferencing services are not included in this plan. It costs $29.99 per user per month and includes 100 free minutes. It’s the only RingCentral plan that limits the number of employees who can use it. The discounted annual fee is $19.99 per user per month.

Standard

The Standard plan costs $37.99 per user per month for up to 10 users and $39.99 per user for more than ten users. Includes everything in the Essentials plan plus 1,000 free minutes, auto-attendant, internet fax service, custom application development and deployment, and quality of service reports. It also enables unlimited audio and video conferencing for up to 100 participants and offers integrations with Office 365, G Suite, and Slack. In addition, the discounted annual fee reduces the price by $10 per month per user.

Premium

The Premium plan costs $44.99 per user per month. The Premium plan includes everything in the Standard plan, plus 2,500 free minutes, video conferencing for up to 200 people, automatic call recording, multisite support, desktop sharing, real-time analytics, single sign-on, and Salesforce and Zendesk integrations. The discounted annual price is $34.99.

Ultimate

The Ultimate plan is the most expensive option, which costs $59.99 per user per month and includes everything in the Premium plan, plus 10,000 free minutes, device health reports and alerts, and unlimited storage. The discounted annual fee is $49.99.

Essentials

$29.99per user
Monthly
  • Up to 20 users only
  • Business phone or toll-free numbers
  • Unlimited calls within the US/Canada
  • Enhanced Business SMS
  • Voicemail-to-text
  • Team messaging
  • Document sharing

Standard

$37.99per user
Monthly
  • Everything in Essentials, PLUS
  • No limit on the number of users
  • Business phone numbers in over 100 countries
  • Unlimited internet fax
  • Unlimited audio conferencing
  • Video meetings with up to 100 participants
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular integrations including
  • Microsoft 365, Google Workspace, Slack,
  • and more
  • 24/7 support

Premium

$44.99per user
Monthly
  • Everything in Standard, PLUS
  • Automatic call recording
  • Single Sign-on
  • Multi-site admin and management
  • Up to 8-digit extensions with site codes
  • Hot desking
  • Advanced call handling including whisper, barge, and more
  • Video meetings with up to 200 participants
  • Real-time analytics
  • Popular CRM integrations with Salesforce, Zendesk, and more
  • Industry-specific integrations with Canvas, Smarsh, and more
  • Developer platform and custom integrations

Ultimate

$59.99per user
Monthly
  • Everything in Premium, PLUS
  • Device status reports
  • Device status alerts
  • Unlimited storage

See all Features

RingCentral does not have a free plan but offers all users a risk-free 30-day trial. Although each plan includes a local or toll-free number, there are additional charges if you want more numbers. Toll-free and local numbers are $4.99 per month, and personalized numbers are available for a one-time fee of $30. In addition, businesses can buy or lease desk phones from RingCentral. You can buy desk phones for $80 to $400 each or rent them for $5 to $21 per month.

RingCentral Alternatives

Top alternatives that are available in the market to RingCentral are:

RingCentral vs. Nextiva

Both RingCentral and Nextiva offer extensive services and features, but they differ significantly depending on which package you subscribe to. Nextiva starts at $24.95 per user per month, while RingCentral is more expensive at $29.99 per user per month. Both offer unlimited voice calls, but Nextiva extends this with unlimited video calls, which RingCentral only offers on its Standard plan and up. Nextiva also offers an auto-attendant in its most basic package. However, none offer unlimited video conferencing as part of their basic packages.

If your business needs to collaborate more visually, either Nextiva Professional or RingCentral Standard can be good options. However, RingCentral Standard costs $32.99 per user per month compared to Nextiva Professional at $29.95 per user per month.

RingCentral Standard offers unlimited conference calling, while Nextiva Professional offers superior video conferencing for up to 250 participants compared to RingCentral’s 100. In addition, Nextiva Professional offers better integrations, including Salesforce, Hubspot, and Zendesk. However, these integrations are only available on RingCentral Premium plans and above.

Contact center Nextiva review

 

RingCentral Review Conclusions

Overall RingCentral MVP has the strongest feature set of any platform we tested. In addition, well-defined, well-priced tiers can meet the needs of small, medium, and large organizations up to large enterprises. The pricing structure is slightly high, but it’s more than reasonable for what you get.

While reporting and collaboration still require some minor tweaking, RingCentral MVP’s additional features make up for it. The platform’s app integrations are also mature and will allow you to connect your phone to most major customer relationship management (CRM), business productivity, and office solution support systems… And if you can’t find a prebuilt integration, RingCentral ensures you can use it with a wide selection of APIs and great developer support. So start your free trial today!

Competitors

Grasshopper

Tekpon Score

Users Score

Updated Apr 12th, ’22

Nextiva

Tekpon Score

Users Score

Updated Apr 12th, ’22