Akita Reviews for 2025
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What is Akita?
Akita is a comprehensive customer success platform for SaaS businesses. It centralizes customer data, metrics, and activities, providing a single source of truth for each customer.
With Akita, you can manage onboarding, customer health, expansion, retention, and task management. The platform offers features such as customer segmentation, automated playbooks, account health scoring, customizable dashboards, powerful integrations, task management, and reporting.
It enables you to automate workflows, track key metrics, access 3rd-party data, create customizable health scores, and build shareable dashboards.
Akita’s goal is to help businesses achieve an engaged, healthy, and growing customer base by streamlining customer success processes and providing valuable insights for effective customer management.
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Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Akita Pricing
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Akita Features
- API
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Behavior Tracking
- CRM
- Charting
- Configurable Workflow
- Customer History
- Customer Management
- Data Extraction
- Data Import/Export
- Customizable Fields
- Customizable Reports
- Data Mapping
- Data Synchronization
- Dashboard Creation
- Data Transformation
- Data Visualization
- Key Performance Indicators
- Multiple Data Sources
- Performance Metrics
- Profitability Analysis
- Reporting & Statistics
- Scorecards
- Search/Filter
- Strategic Planning
- Tagging
- Task Scheduling
- Trend/Problem Indicators
- Visual Analytics
- Web Traffic Reporting
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