Bright Pattern
Bright Pattern Reviews
& Product DetailsWhat is Bright Pattern?
Bright Pattern offers an advanced omnichannel call center software solution designed to enhance customer experience (CX) across a wide range of communication channels. This platform is essential for businesses aiming to provide seamless, personalized customer interactions in today’s digital age. Bright Pattern’s software supports not just traditional voice and email but extends to text messaging, SMS, messenger apps, web chat, mobile apps, social media, and even video chat, ensuring that businesses can meet their customers on their preferred channels.
Key features of Bright Pattern’s software include omnichannel communication, comprehensive CRM integrations, efficient automatic call distribution (ACD), advanced conversational IVR, and AI integrations and automation. These capabilities are designed to maximize efficiency in contact centers, improve conversion rates, enhance ROI, and boost customer satisfaction scores (CSAT).
One of the standout features is its true omnichannel platform, allowing agents to switch seamlessly between communication channels, providing flexibility in the customer journey, personalization at every touchpoint, and a broader reach to audiences. Additionally, its omnichannel quality management and comprehensive CRM integrations ensure that every customer interaction is monitored for quality, and customer data is utilized effectively to personalize the customer experience further.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Bright Pattern
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Located In
United States
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Website
brightpattern.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four plans. Call Center Standard, Digital CX, Omnichannel CX, and Bright Pattern Mobile.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Performance Management
- Queue Management
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Virtual Assistant
Additional Features
- IVR/Voice Recognition
- Automatic Call Distribution
- Chatbot
- Sentiment Analysis
- VoIP Connection
- Real Time Analytics
- Drag & Drop
- Inbound Call Center
- Engagement Tracking
- Knowledge Base Management
- Call Scheduling
- API
- Surveys & Feedback
- Customer History
- Call Scripting
- Call Conferencing
- Manual Dialer
- HIPAA Compliant
- Customizable Forms
- Dashboard
- Real Time Notifications
- Voice Customization
- Call Tracking
- Customer Segmentation
- Data Import/Export
- Disaster Recovery
- Real Time Data
- Mobile Access
- Activity Tracking
- NPS Survey Structure
- SIP Trunking
- Survey/Poll Management
- Preview Dialer
- Call Queues
- Call List Management
- Auto-Dialer
- FTC Compliance
- Automatic Outbound Dialer
- FCC Compliance
- Online Voice Transmission
- Predictive Dialer
- Quality Management
- Conferencing
- Outbound Call Center
- Alerts/Notifications
- Call Logging
- Contact Database
- Automatic Lead Distribution
- List Management
- Real Time Monitoring
- Text Analysis
- Multiple Scripts
- Multi-Channel Data Collection
- Calendar Management
- Agent Interface
- Employee Management
- Role-Based Permissions
- Text to Speech
- Tagging
- Lead Management
- Phone Key Input
- Pre-recorded Messages
- Customizable Reports
- Callback Scheduling
- Voice Mail
- Multi-Channel Communication
- Email Alerts
- Blended Call Center
- Call Disposition
- Customizable Templates
- Real Time Reporting
- Multiple User Accounts
- CRM
- Customizable Fields
- Integrations Management
- Third Party Integrations
- Power Dialer
- Progressive Dialer
- Monitoring
- Caller ID
- VoIP
- Call Screening
- Knowledge Management
- Answering Machine Detection
- Single Sign On
- Workflow Management
- Reporting/Analytics
- Performance Metrics
- Negative Feedback Management
- Call Transfer
- Call Reporting
- Computer Telephony Integration
- Lead Capture
- Multi-Language
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