Tawk.to

Category Live Chat
Reviewed by Rashi
Updated August 19th, 2021

Tekpon Score

8.5

Users Score

7.5

Tawk.to Review

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Are you looking for live chat software for your business needs? The one that is a reliable solution and has the best live chat assistant and support? Today we would be reviewing one such software solution together, which we believe is one of the best available in the market. Moreover, with pandemic situations around us, this software can prove to be a blessing in disguise for all kinds of businesses.

UI/UX

8.2

Ease of use

8.5

Value for Money

8.4

Features

8.5

Customer Support

8.8
Pricing Details

Starting from: Free

Yes, has free trial

No free version

PROs
  • Reliable
  • Easy to use
  • Free version
  • Quick Setup
CONs
  • Mobile Compatibility
  • No predefined templates
Best for
  • Small business
  • Medium business
  • Large enterprises
  • StartUps
Deployment
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPad
  • Mobile - iPhone
  • Desktop - Windows
  • Desktop - Mac

Tawk.to is a simple, powerful, and free tool that allows one to communicate with potential clients, answer all of their questions, and thus helping in making better decisions. Moreover, it is live chat support and a messaging application that allows communication successfully between various enterprises and their customers. So let us have a detailed review to see what Tawk.to has to offer and if the free price tag is really up to the mark.

Tawk.to – Live Chat Software

In today’s world, Tawk.to live chat is one of the newcomers. Moreover, it’s also one of the biggest providers that offer its services entirely for free. It is a modern and intuitive tool whose primary goal is to help businesses find an efficient way to bridge the communication gap with zero cost. With this software, one can chat and monitor their customers without any hassles.

The platform is designed to reach the customers directly from your website, mobile app, or a customized page. Of course, getting all of these things for free is pretty neat, so let us dive right into the detailed view of the features that this live chat software has to offer and see what is under the hood.

What is Tawk?

Besides the live chat service, Tawk offers many other features that allow one to customize their page. Or start lively and full of fun chat with the customers. Moreover, users can engage eagerly with the visitors using the triggers. Also, they can send quick replies using shortcuts to help their users and their business become a hit among their valued customers.

In addition to that, setting up an account on Tawk is super easy. It allows its users to add people, create shortcuts and do analytics immediately. The success of a business depends on two essential things—first, the quality and the service of the product. And, second, the efficiency in meeting the customers’ needs. Tawk serves as an added avenue for professional services, as it enables an organization to communicate to their customers and be available for them whenever needed.

Why should you use Tawk?

This application lets one be mindful of the customers and give them your full attention by engaging them with automated triggers and canned shortcuts during chats. Moreover, it prepares businesses to answer questions even before customers ask them, using the sneak-peek function. Later on, this results in a relaxed and fun conversation with customers.

The group and unlimited agents feature monitor visitor traffic and attend to multiple visitors even when one doesn’t have that many active agents. Moreover, Tawk is available in 27 languages and works seamlessly with Android, iOS, Windows, and macOS to use any of the intelligent devices.

Is Tawk a Chatbot?

I would say that Tawk is an agent-centric chat application. This thing means that every agent has their account and can share the properties of their account. As per the recent update, automation, and agent allocation in Tawk, the software is currently on the development roadmap.

How do I integrate Tawk into my website?

The need to connect with your customers is becoming an essential part of the online sales process. One of the best ways to do this effectively is through a live chat feature on your website. In addition, Tawk.to gives few options for adding the chat widget to the websites depending upon the built and design of the website. First, one needs to install the Tawk.to the app or the plugin from the respective app store or the library and follow through with the instruction wizard.

The other available option is to install the chat widget by adding JavaScript code to the website’s pages. Users can do this in the below-mentioned steps:

  • Log in to the Dashboard and go to the Administration section in the bottom left corner.
  • Select the Chat Widget option from the list and copy the </> Widget Code on the right. Now paste the snippet into your website’s HTML just before the tag, and you’re ready to go.
  • If you have multiple properties, make sure to check that you’re currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Tawk Features

Tawk promises to offer all the premium features without a price tag associated with them. The main benefit of this tool is that it allows businesses to be always ready to interact with clients or potential clients, tailors to suit the brand, provides an avenue for engaging conversation with customers, and is available in several languages and devices. Listed below are the detailed features:

Easy to use Interface

The app’s UI has all the significant components that are expected from a live chat app. There is a section with the visitor’s details, a section from where one can choose different chats, and the chatting section itself. There is even a section that allows the users to add notes about customers. This feature will ease the agent’s job; when they return, the agent responding to their chat will have an easier time figuring out their history with your business.

Availability to customers

In today’s world, businesses hire workers and use all the communication outlets they have to meet these needs, and Tawk.to is an ideal platform for such an aim. Moreover, it is a promising avenue for showcasing your services because your business is available whenever your customer needs you. Moreover, Tawk.to offers unlimited agents and group features that allow your business to monitor visitor traffic. For example, you’ll be able to attend to multiple visitors at once when there is a shortage of active agents available. Other agents can also join in ongoing chats to ensure that customers receive the help they require.

Customization Flexibility

Tawk is easy to set up and customize. Users can configure Its widgets, and you are free to change attention bubbles, chat colors, and personalized uploads. Furthermore, it can be tailored entirely to suit your brand, thus, enabling you to insert your brand name. With this, you can give the application a more professional and original look and feel.

Client Engagement

Tawk enables you to be mindful of your customer by using canned shortcuts and automated triggers to engage them in conversations. Your agents can also be prepared to answer questions from clients even before they start chatting with them through the sneak peek feature. Afterward, they can continue the conversation fun and relaxed by having over 1,800 emojis available for use.

Multi-language Platform

The application makes itself available wherever you are or whatever language you speak because users can utilize it in 27 languages. It also works smoothly with Windows, macOS, iOS, and Android devices.

Tawk Pricing

One of the main reasons why Tawk.to stands out in the market is its price. The app is free and tawk.to reassures you that it will remain so in the future. You get all the features. There’s no cap on how many chats you can have with customers or how many agents can work on your chat.

Is Tawk.to free?

Yes, this app does offer pretty good features in the free version. For example, it is free to use live chat application and provides no enterprise pricing plans. The catch here is that the number of features one gets or the number of chats one gets are essential factors. We believe that reliability is one of the things that anybody pays for. Unfortunately, Tawk offers limited customer service support, and they do not offer a service level agreement that guarantees anything.

Tawk Integrations

Tawk.to is a cloud-based, open API software solution that users can integrate with the following software solutions:

  • Weebly
  • WordPress
  • Wix
  • Zencart
  • Shopify
  • Google Adwords
  • Squarespace

Tawk CRM integration

Tawk can also be integrated with various CRM tools like Saphyte, which further captures leads from all other acquisition channels and tracks the leads. To integrate these, we need to follow the below-listed procedure:

  • First, go to the Admin panel.
  • Under the ‘Integrations’ section, click App Marketplace. Then, click ‘Integrate’ on the ‘Tawk.to’ panel under the’ Live Chat Apps.
  • You will then be redirected to the Configuration page. Next, click the ‘Install App’ to begin the integration.
  • Activate Tawk.to integrate; you have to fill out the required fields and follow the instructions. Click ‘Save’ once done.

How do I integrate Tawk in WordPress?

To add the Tawk widget via WordPress, one needs to follow the following steps:

  • Head to Add plugins and search for “Tawk.to Live Chat”.
  • Click the Install Now button. After the plugin is installed, click Activate.
  • Once your plugin is activated, click on your Settings tab and select tawk.to.
  • You’ll be prompted to log into your tawk.to account and select a property under Account Settings in your widget settings from inside your WordPress account.
  • If you have not set up your website as a property, you will need to do that in your Tawk.to account.
  • Under the Visibility Options tab, you will always choose to show your widget on every site page or exclude selected URLs.
  • If you select Exclude Selected URLs, a box will appear where you can enter the specific URLs on which you do not want your chat widget to appear.

Tawk.to Alternatives

We have also compared Tawk with a few other Customer Support Software alternatives provided by competitors before you make up your mind. Researching more surely helps in making better choices and wise decisions. Tawk.to other options will let you learn how different products differ depending on cost, features, and vendor integrity.

The most popular Tawk.to alternatives are:

  • Zendesk
  • Freshchat
  • Smith.ai
  • TeeDee
  • LivePerson
  • customer care
  • Provide Support
  • Drift

What is the best live chat software?

It is a real challenge to get your hands on one solid live chat software solution that meets all the business requirements. While researching the alternatives to Talk.to, it is best to pay attention to the functionalities that the software solution offers and other elements. These solutions differ in various aspects like costs, quality of support, supported devices, and integrations. With enough research and a clear picture of the requirements, one can find the solution that will have all that is needed at a reasonable cost.

Tawk.to vs. Freshchat

Freshchat is another live chat software solution designed for sales teams. It is a modern messaging software designed by Freshworks. Moreover, using Freshchat, businesses can personalize their interactions with their customers. Thus, resulting in an elevated experience exceeding all of the customer’s expectations. However, Tawk.to has better usage coverage in more websites categories. Including Computers Electronics & Technology, Science & Education, E-commerce & Shopping, and others.

Tawk Review Conclusions

Tawk is a great place to start for small companies that want to try using live chat software. In addition, this product offers nice features for a free app. Yet, it won’t try to limit you at every step of the way by capping your chats or the number of people using the app simultaneously. Enterprises have diverse wants and requirements, and no software application can be just right in such a situation. Therefore, it is useless to find an ideal out-of-the-box software product that fits all your business requirements.

The intelligent thing to do would be to adapt the application for your specific wants, staff member skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Hence, we always recommend our readers explore and then choose the best-suited solution.