Customer Thermometer
Customer Thermometer Reviews
& Product DetailsWhat is Customer Thermometer?
Customer Thermometer is a customer satisfaction survey tool designed to help businesses gather real-time feedback from their customers. They emphasize quick and easy implementation, allowing you to start sending surveys in just minutes without any coding required.
Customer Thermometer integrates with various platforms commonly used by businesses, including Salesforce, Zendesk, and Gmail. This allows you to collect feedback directly within your existing workflows. The platform boasts an impressive response rate, claiming over 80% on average for their customers.
Customer Thermometer focuses on actionable insights. They analyze feedback data and present it in clear dashboards categorized by factors like agent performance, product usage, or geographical location. This allows businesses to identify areas for improvement and address customer concerns promptly. The platform also integrates with Net Promoter Score (NPS) calculations, a popular metric for measuring customer loyalty.
Overall, Customer Thermometer positions itself as a user-friendly tool for businesses to gather valuable customer feedback, improve customer experience, and ultimately reduce churn.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
CustomerThermometer
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Located In
United States
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Website
customerthermometer.com
Starting from:
$29 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four plans. Runner for 29 USDm Jumper for 49 USD, FLyer for 99 USD, and Mach 1 for 159 USD.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Customer Database
- Customer Experience Management
- Customizable Templates
- Dashboard
- Engagement Tracking
- Email Management
- Event Triggered Actions
- Feedback Management
- Monitoring
- Multi-Language
- Negative Feedback Management
- NPS of Customers
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Third-Party Integrations
- Trend Analysis
- Workflow Management
Additional Features
- Survey Builder
- Email Reminders
- Email Marketing
- Support Audio/Images/Video
- Search/Filter
- Response Validation
- Knowledge Management
- Surveys & Feedback
- Customer Journey Mapping
- Mobile Survey
- NPS Survey Structure
- Customizable Fields
- Customizable Reports
- Real Time Analytics
- Response Management
- Skip Logic
- Customizable Questions
- SSL Security
- Anonymous Feedback
- Pulse Surveys
- Offline Response Collection
- Activity Tracking
- Text Fields
- Benchmarking
- Website Integration
- Response Quotas
- CSAT Survey Structure
- Performance Metrics
- Review Notification
- Visual Analytics
- Real Time Reporting
- Question Library
- Real-Time Notifications
- 360 Degree Feedback
- CES Survey Structure
- Customizable Branding
- Data Analysis Tools
- NPS of Employees
- Data Import/Export
- Reporting & Statistics
- Complaint Monitoring
- API
- Real Time Data
- Ratings/Reviews
- Review Request
- Data Visualization
- Widgets
- Training Management
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