Smith.ai Reviews for 2025
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What is Smith.ai?
Smith.ai is a customer engagement platform that combines AI and human intelligence to offer 24/7 customer support. It’s designed to handle customer interactions while businesses focus on their core work. Smith.ai provides live North America-based agents to capture and convert more leads, ensuring a high level of customer service.
The platform offers a range of services including virtual receptionists, outreach campaigns, and web chat support. Smith.ai’s virtual receptionists work alongside AI to handle every call with efficiency and professionalism, ensuring no missed calls and lost business opportunities. The outreach campaigns are aimed at engaging and qualifying leads to grow sales pipelines.
Smith.ai’s web chat combines bots and human agents to make it an effective channel for pre-sales and customer support. The platform integrates with over 5,000 software applications, ensuring seamless syncing of calls, chats, and appointments with existing systems.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Smith.ai Pricing
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Smith.ai Features
- Activity Dashboard
- API
- Auto-Responders
- Drag & Drop
- Contact Management
- Customizable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Personalization
- Real Time Analytics
- Real Time Notifications
- Transcripts/Chat History
- Workflow Management
- Alerts/Notifications
- Trend Analysis
- Reporting & Statistics
- Performance Management
- Proactive Chat
- Real Time Monitoring
- Customizable Forms
- Appointment Management
- Source Tracking
- Transfers/Routing
- For Developers
- Search/Filter
- Communication Management
- Data Visualization
- Multi-Channel Management
- On-Demand Communications
- Code-free Development
- Multi-Language
- CRM
- Prioritization
- Query Suggestions
- Real Time Data
- Calendar Management
- Interaction Tracking
- Lead Qualification
- Chat Transcript
- Reporting/Analytics
- AB Testing
- Automated Responses
- Support Ticket Management
- Lead Segmentation
- Lead Verification/Validation
- Lead Notifications
- One-to-One Messaging
- Event Triggered Actions
- Process/Workflow Automation
- Self Service Portal
- Knowledge Base Management
- Social Media Integration
- Appointment Scheduling
- SMS Messaging
- Real-time Consumer-facing Chat
- Machine Learning
- Human Handover
- Alerts/Escalation
- Virtual Assistant
- Intent Recognition
- For eCommerce
- Data Import/Export
- For Sales/Marketing
- Conversion Tracking
- Performance Metrics
- Predictive Analytics
- Visual Analytics
- Contextual Guidance
- Pre-Configured Bot
- Chat/Messaging
- Canned Responses
- Third Party Integrations
- Chatbot
- Online Forms
- Template Management
- Role-Based Permissions
- Campaign Management
- Configurable Workflow
- Engagement Tracking
- Product Recommendations
- Sentiment Analysis
- Customizable Fields
- Monitoring
- Activity Tracking
- Multi-Channel Marketing
- Lead Capture
- Multi-Campaign
- Live Chat
- Data Extraction
- Pipeline Management
- Customizable Templates
- Customer Support
- Real-time Conversations
- AI/Machine Learning
- Content Management
- Natural Language Processing
- For Sales Teams/Organizations
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Smith.ai Company Details
Company Name
smith.ai
Headquarters
United States
Website
smith.ai
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