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Groove Reviews

& Product Details

What is Groove?

Groove HQ is a powerful help desk solution designed for growing businesses. It delivers a shared inbox that works much like email, with conversation assignments, collision detection to avoid embarrassing double responses, private internal notes for team collaboration, and @mentions and notifications to keep everyone informed.

The Help Desk software also offers a live chat option for personalized, real-time support with round-robin assignments to distribute the workload, unattended message logic to prevent chat sessions from hanging, and email continuation for when users are offline. It also has a knowledge base that enables companies to offer 24/7 service by letting clients look up common questions on their own.

With regard to performance metrics, conversation insights, and knowledge base reports, for example, its reporting tool offers analytical data on crucial customer support KPIs.

The platform also provides native interfaces with well-known technologies, enabling companies to give outstanding support by putting everything in one location.

Businesses can deliver sincere, one-on-one discussions with customers at scale, lower the volume of support requests, and boost customer happiness with Groove’s assistance.

Found in these Categories

Best For

A simple yet powerful Help Desk Software.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website

Starting from:

$25 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Groove HQ offers affordable pricing plans for growing businesses, with options ranging from $25 to $80 per user per month. All plans come with a 30-day free trial, and the Startup plan offers a 93% discount off the Pro Plan for companies with less than ten employees.

  • Access Controls/Permissions
  • Alerts/Escalation
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Activity Dashboard
  • Email Management
  • Feedback Management
  • Full Text Search
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Management
  • Prioritization
  • Performance Management
  • Queue Management
  • Reporting & Statistics
  • Rules-Based Workflow
  • Social Media Integration
  • Support Ticket Management

Additional Features

  • API
  • CRM
  • Customer Engagement
  • Customer Experience Management
  • Cataloging/Categorization
  • Customer History
  • Customizable Branding
  • Content Management
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Event-Triggered Actions
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Project Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Text Editing
  • WYSIWYG Editor
  • Workflow Configuration
  • Workflow Management

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