Groove Reviews

What is Groove?

Groove HQ is a powerful help desk solution designed for growing businesses. It delivers a shared inbox that works much like email, with conversation assignments, collision detection to avoid embarrassing double responses, private internal notes for team collaboration, and @mentions and notifications to keep everyone informed.

The Help Desk software also offers a live chat option for personalized, real-time support with round-robin assignments to distribute the workload, unattended message logic to prevent chat sessions from hanging, and email continuation for when users are offline. It also has a knowledge base that enables companies to offer 24/7 service by letting clients look up common questions on their own.

With regard to performance metrics, conversation insights, and knowledge base reports, for example, its reporting tool offers analytical data on crucial customer support KPIs.

The platform also provides native interfaces with well-known technologies, enabling companies to give outstanding support by putting everything in one location.

Businesses can deliver sincere, one-on-one discussions with customers at scale, lower the volume of support requests, and boost customer happiness with Groove’s assistance.