Forethought
Forethought Reviews
& Product DetailsWhat is Forethought?
Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple questions instantly, predict, prioritize & route, easily access knowledge, unlock proactive insights, and protect customer data.
Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible. For example, administrators can use the AI-enabled tool to analyze sentiments, tag, and direct cases to relevant agents.
To summarize, Forethought’s SupportGPT™ platform allows teams to categorize and resolve repetitive tickets automatically. It streamlines customer services across industries, from e-commerce to SaaS, FinTech, Real Estate, Travel, and more.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Forethought Technologies
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Located In
United States
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Website
forethought.ai
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
To see Forethought pricing, you must schedule a demo and ask for a custom quote.
- AI/Machine Learning
- Chatbot
- Communication Management
- Configurable Workflow
- Customer Experience Management
- For eCommerce
- For Sales Teams/Organizations
- Natural Language Processing
- Natural Language Search
- Predictive Analytics
Additional Features
- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Service Analytics
- Customizable Branding
- Engagement Tracking
- Incident Management
- Knowledge Base Management
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Third-Party Integrations
- Workflow Management
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Efficiency and Productivity
Forethought significantly improves the efficiency of customer support operations by automating ticket tagging, routing, and providing relevant information to agents, leading to faster resolution times and increased productivity.
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AI-Powered Features
The platform’s key offering, “Agatha Answers,” leverages machine learning and natural language processing to deliver precise answers to customer inquiries, which reduces the workload on support teams and enhances customer satisfaction.
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Integration Capabilities
Forethought integrates seamlessly with popular support platforms like Zendesk, Salesforce, and Freshdesk, making it a versatile addition to existing customer support systems.
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Customizable and Configurable
Users appreciate the ability to customize and configure the software to meet specific business needs, which helps in improving the quality of customer support.
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User-Friendly Interface
Many reviews highlight the user-friendly interface, making it easy for support agents to navigate and utilize the various features effectively.
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Accuracy Issues
Some users have noted that the AI-driven ticket tagging and routing can sometimes lack accuracy, leading to incorrect ticket assignments that need manual correction.
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High Setup Effort
Implementing and fine-tuning Forethought to fit specific business requirements can be time-consuming and requires significant effort from the support teams.
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No Image Support
The platform does not currently support the inclusion of images in tickets, which can be a limitation for businesses that rely on visual information for troubleshooting.
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Performance Issues
Some users have reported that the software takes a bit of time to load, which can be a minor inconvenience in a fast-paced support environment.
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Inconsistency in Recommendations
Occasionally, the AI may recommend irrelevant information or fail to hyperlink articles directly when added to replies, which can be time-consuming to sort through.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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