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Radiance Commerce Reviews for 2025

Generative AI for eCommerce
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Radiance Commerce?

Radiance Commerce is a live chat software and help desk solution that leverages Conversational AI and generative AI to enhance customer experiences and drive sales. With Radiance SmartChat, powered by ChatGPT, businesses can guide and assist customers on their purchasing journey.

The platform offers features such as AI-powered shopping concierge, content generation prompted by customer queries, configurable user experience, and seamless integrations with existing commerce tech stack.

Using Radiance SmartChat, businesses can train their AI agents, answer detailed product questions, support actions like recommendations and reorders, and generate responsive and predictive content based on customer queries. The platform allows customization to align with the brand voice and offers multiple entry points and deployment options across various channels.

Radiance Commerce aims to provide a personalized and consistent experience while seamlessly integrating with the existing technology infrastructure.

Found in these Categories

Best For

  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise

Radiance Commerce Pricing

Starting From: Custom
Pricing Model: Subscription
This tool has a fully customizable price. Check on their website for more details.
Free Trial
Free Version

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Radiance Commerce Features

  • Activity Dashboard
  • Workflow Management
  • Transcripts/Chat History
  • Surveys & Feedback
  • Auto-Responders
  • Drag & Drop
  • Customizable Branding
  • Multi-Channel Communication
  • Offline Form
  • 2-Way Messaging
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Automated Responses
  • Calendar Management
  • Call Routing
  • Chat/Messaging
  • Chatbot
  • Configurable Workflow
  • Customer Segmentation
  • Customizable Fields
  • Support Ticket Management
  • Customizable Forms
  • Customizable Templates
  • Event Triggered Actions
  • Live Chat
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Onboarding
  • Polls/Voting
  • Proactive Chat
  • Queue Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduled Messaging
  • Self Service Portal
  • Shortcodes
  • Social Media Integration
  • Third Party Integrations
  • Virtual Assistant
  • Website Integration

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Radiance Commerce Company Details

Company Name

Radiance Commerce

Headquarters

United States

Website

www.radiancecommerce.com

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Radiance Commerce vs. Similar Products

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Radiance Commerce Alternatives

ManyChat

Score: 4.6/5

Tawk.to

Score: 4.3/5

Landbot

Score: 4.7/5

Salesforce Service Cloud

Score: 4.3/5

HelpDesk

Score: 4.5/5

Intercom

Score: 4.5/5

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