Radiance Commerce Reviews for 2025
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What is Radiance Commerce?
Radiance Commerce is a live chat software and help desk solution that leverages Conversational AI and generative AI to enhance customer experiences and drive sales. With Radiance SmartChat, powered by ChatGPT, businesses can guide and assist customers on their purchasing journey.
The platform offers features such as AI-powered shopping concierge, content generation prompted by customer queries, configurable user experience, and seamless integrations with existing commerce tech stack.
Using Radiance SmartChat, businesses can train their AI agents, answer detailed product questions, support actions like recommendations and reorders, and generate responsive and predictive content based on customer queries. The platform allows customization to align with the brand voice and offers multiple entry points and deployment options across various channels.
Radiance Commerce aims to provide a personalized and consistent experience while seamlessly integrating with the existing technology infrastructure.
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Best For
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
Radiance Commerce Pricing
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Radiance Commerce Features
- Activity Dashboard
- Workflow Management
- Transcripts/Chat History
- Surveys & Feedback
- Auto-Responders
- Drag & Drop
- Customizable Branding
- Multi-Channel Communication
- Offline Form
- 2-Way Messaging
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Calendar Management
- Call Routing
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Customer Segmentation
- Customizable Fields
- Support Ticket Management
- Customizable Forms
- Customizable Templates
- Event Triggered Actions
- Live Chat
- Message Personalization
- Mobile Access
- Mobile Coupons
- Onboarding
- Polls/Voting
- Proactive Chat
- Queue Management
- Real Time Notifications
- Reminders
- Reporting & Statistics
- SMS Messaging
- Scheduled Messaging
- Self Service Portal
- Shortcodes
- Social Media Integration
- Third Party Integrations
- Virtual Assistant
- Website Integration
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Radiance Commerce Company Details
Company Name
Radiance Commerce
Headquarters
United States
Website
www.radiancecommerce.com
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