Trengo
Trengo Reviews
& Product DetailsWhat is Trengo?
Trengo is a customer service software that centralizes communication from various channels into a single platform, facilitating more efficient and collaborative customer service experiences.
The platform integrates a range of communication channels including WhatsApp, Instagram, VOIP, Google, Telegram, SMS, Livechat, Gmail, and Outlook, among others. It aims to enhance customer satisfaction by enabling faster response times through collaborative features and automation.
Trengo offers functionalities such as no-code chatbots to answer frequently asked questions and automatic routing of messages to the appropriate agent, helping to reduce response times and support costs.
The platform also provides detailed reports to keep stakeholders informed about the performance of sales, marketing, and customer support teams. It showcases success stories of businesses that managed to increase productivity and reduce response times through the use of Trengo’s solutions.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Trengo
-
Located In
Netherlands
-
Website
trengo.com
Starting from:
$20 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool three pricing plans. Grow to 20 EUR, Scale for 33 EUR, and Enterprise for 45 EUR. For more info, check on their website.
- Offline Form
- Live Chat
- Inbox Management
- Email Management
- Customer Database
- Communication Management
- Collaboration Tools
- Chat/Messaging
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Virtual Assistant
- Website Visitor Tracking
Additional Features
- Event Triggered Actions
- API
- Real Time Analytics
- Customizable Fields
- @mentions
- Service Level Agreement (SLA) Management
- Customizable Templates
- Tagging
- Customizable Branding
- Real-time Consumer-facing Chat
- Workflow Management
- Mobile Access
- Macros/Templated Responses
- SSL Security
- Remote Access/Control
- Third Party Integrations
- Video Chat
- Search/Filter
- Real Time Monitoring
- Multi-Channel Communication
- Video Conferencing
- Customer Engagement
- Customer History
- Alerts/Notifications
- Widgets
- Surveys & Feedback
- Proactive Chat
- Monitoring
- Real-Time Chat
- Commenting/Notes
- Workflow Configuration
- Data Import/Export
- Transfers/Routing
- Screen Sharing
- Real Time Reporting
- Reporting/Analytics
- Personalization
- Real Time Notifications
- Knowledge Base Management
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