Crisp Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Crisp?
Crisp is a help desk software and live chat platform designed to enhance customer interactions. It offers various features to improve customer service, marketing, and sales.
The Crisp Shared Inbox consolidates conversations from multiple channels, such as live chat, emails, and social media, allowing teams to collaborate seamlessly. The platform includes a chatbot, widget, and campaigns to engage customers and automate sales processes. It also provides a knowledge base for self-service support and allows users to share files and media directly through the widget.
It offers customization options, enabling businesses to tailor the chat widget to their brand. Integration with e-commerce platforms facilitates a personalized buying experience. Additionally, the platform supports multilingual conversations and offers real-time translations.
This platform emphasizes authentic and personalized conversational experiences, with features like video and audio calls. Targeted messages can be created to engage visitors and customers, and the platform integrates with other apps for enhanced functionality.
Found in these Categories
Best For
- Freelancers
- Small Business
- Medium Business
Crisp Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Crisp Features
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Database
- Email Management
- Interaction Tracking
- Live Chat
- Offline Form
- Performance Management
- Real-Time Monitoring
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Website Visitor Tracking
- @mentions
- API
- Activity Tracking
- Appointment Scheduling
- Audience Targeting
- CRM
- Campaign Segmentation
- Chatbot
- Contact Database
- Customer History
- Customer Segmentation
- Data Import/Export
- Customer Service Analytics
- File Transfer
- Customizable Branding
- Customizable Forms
- Document Storage
- Drag & Drop
- Email Automation
- Email Templates
- File Management
- File Sharing
- Real Time Analytics
- Real Time Notifications
- Geotargeting
- Group Messaging
- Human Handover
- Knowledge Base Management
- Lead Distribution
- Lead Management
- Screen Sharing
- Lead Qualification
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- One-to-One Messaging
- Proactive Chat
- Product Recommendations
- Real-Time Chat
- Real-time Consumer-facing Chat
- Workflow Configuration
- Workflow Management
- Real-time Conversations
- Remote Access/Control
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Tagging
- Task Scheduling
- Template Management
- Third Party Integrations
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
Leave a Review
Crisp Company Details
Company Name
Crisp
Headquarters
France
Website
crisp.chat/en
Own this Software?
Crisp vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected Software
