LiveAgent
LiveAgent Reviews
& Product DetailsWhat is LiveAgent?
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software offers many features that eliminate the need for additional integrations. It also offers unique social media integration, customization options, and a free version to try out.
Additionally, it provides excellent 24/7 customer service to help you solve any technical issues without any obligations. The pricing is affordable, and the software offers a free trial to experience its capabilities.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
QualityUnit
-
Located In
Slovakia
-
Website
liveagent.com
Starting from:
$9 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
LiveAgent offers a free forever plan with basic features, along with a 7 or 30-day free trial period for paid plans, which come in Small Business, Medium Business, Large Business, and Enterprise versions. Prices range from $9 to $69 per agent per month, billed annually, with no setup fee, contracts, or cancellation fee. Annual billing options are available for cost savings. Startup deals and discounts for non-profit organizations are also available.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Offline Form
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Website Visitor Tracking
Additional Features
- API
- Account Management
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automatic Call Distribution
- Batch Communications
- Call Center Integration
- Call Logging
- Blended Call Center
- Call Reporting
- Call Scripting
- CMDB
- Call Transfer
- Callback Scheduling
- CRM
- Caller ID
- Caller Profiles
- Case Management
- Cataloging/Categorization
- Change Management
- Client Management
- Commenting/Notes
- Communication Management
- Community Management
- Customer Communication
- Customer Complaint Tracking
- Content Management
- Customer Engagement
- Customer Experience Management
- Corrective and Preventive Actions (CAPA)
- Customer History
- Customer Segmentation
- Computer Telephony Integration
- Customer Service Analytics
- Customer Social Profiles
- Contact Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Dashboard
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Customizable Templates
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Employee Activity Monitoring
- Email Monitoring
- Email Templates
- Event-Triggered Actions
- Email Tracking
- File Management
- File Sharing
- Forms Management
- Gamification
- Geotargeting
- IT Asset Management
- IVR/Voice Recognition
- Inbound Call Center
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Macros/Templated Responses
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Mobile Access
- Multi-Language
- Multiple Scripts
- Monitoring
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Proactive Chat
- Real-Time Analytics
- Real-Time Data
- Procurement Management
- Real-Time Notifications
- Real-Time Reporting
- Progress Tracking
- Real-Time Chat
- Real-time Consumer-facing Chat
- Project Time Tracking
- Quality Assurance
- Real-time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- SSL Security
- Screen Sharing
- Search/Filter
- Service Level Agreement (SLA) Management
- Social Media Monitoring
- Softphone
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- VoIP
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Widgets
- Workflow Configuration
- Workflow Management
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