LiveAgent Reviews for 2025

Answer more tickets with all-in-one customer care solution.

Tekpon Score:

4.7/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is LiveAgent?

LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software offers many features that eliminate the need for additional integrations. It also offers unique social media integration, customization options, and a free version to try out.

Additionally, it provides excellent 24/7 customer service to help you solve any technical issues without any obligations. The pricing is affordable, and the software offers a free trial to experience its capabilities.

Found in these Categories

Best For

StartUps
Small Business
Medium Business
Large Enterprise
Non-profit Organization

LiveAgent Pricing

Starting From:

$ 9 /agent/month

Pricing Model: Subscription

LiveAgent offers a free forever plan with basic features, along with a 7 or 30-day free trial period for paid plans, which come in Small Business, Medium Business, Large Business, and Enterprise versions. Prices range from $9 to $69 per agent per month, billed annually, with no setup fee, contracts, or cancellation fee. Annual billing options are available for cost savings. Startup deals and discounts for non-profit organizations are also available.

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LiveAgent Features

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Appointment Management
Assignment Management
Auto-Responders
Automated Routing
Call Center Management
Call Monitoring
Call Recording
Call Routing
Campaign Management
Canned Responses
Chat/Messaging
Client Portal
Collaboration Tools
Configurable Workflow
Contact Management
Customer Database
Email Management
Feedback Management
Full Text Search
Help Desk Management
Inbox Management
Interaction Tracking
Issue Management
Live Chat
Multi-Channel Management
Offline Form
Performance Management
Prioritization
Queue Management
Real-Time Monitoring
Reporting & Statistics
Rules-Based Workflow
Self Service Portal
Social Media Integration
Support Ticket Management
Task Management
Transcripts/Chat History
Website Visitor Tracking
API
Account Management
Activity Tracking
Agent Interface
Alerts/Notifications
Archiving & Retention
Assignment Management
Automatic Call Distribution
Batch Communications
Call Center Integration
Call Logging
Blended Call Center
Call Reporting
Call Scripting
CMDB
Call Transfer
Callback Scheduling
CRM
Caller ID
Caller Profiles
Case Management
Cataloging/Categorization
Change Management
Client Management
Commenting/Notes
Communication Management
Community Management
Customer Communication
Customer Complaint Tracking
Content Management
Customer Engagement
Customer Experience Management
Corrective and Preventive Actions (CAPA)
Customer History
Customer Segmentation
Computer Telephony Integration
Customer Service Analytics
Customer Social Profiles
Contact Database
Customer Support
Customizable Branding
Customizable Fields
Dashboard
Customizable Forms
Customizable Reports
Data Import/Export
Customizable Templates
Decision Support
Discussions/Forums
Document Storage
Drag & Drop
Email Alerts
Email Distribution
Employee Activity Monitoring
Email Monitoring
Email Templates
Event-Triggered Actions
Email Tracking
File Management
File Sharing
Forms Management
Gamification
Geotargeting
IT Asset Management
IVR/Voice Recognition
Inbound Call Center
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Management
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Data Collection
Mobile Access
Multi-Language
Multiple Scripts
Monitoring
Multiple User Accounts
Negative Feedback Management
On-Demand Recording
Onboarding
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Proactive Chat
Real-Time Analytics
Real-Time Data
Procurement Management
Real-Time Notifications
Real-Time Reporting
Progress Tracking
Real-Time Chat
Real-time Consumer-facing Chat
Project Time Tracking
Quality Assurance
Real-time Updates
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
SSL Security
Screen Sharing
Search/Filter
Service Level Agreement (SLA) Management
Social Media Monitoring
Softphone
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Progress Tracking
Template Management
Text Editing
Text to Speech
Third-Party Integrations
Transfers/Routing
Two-Way Audio & Video
Usage Tracking/Analytics
Video Chat
Video Conferencing
VoIP
Video Support
VoIP Connection
Voice Customization
Voice Mail
WYSIWYG Editor
Widgets
Workflow Configuration
Workflow Management

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LiveAgent Company Details

Company Name

QualityUnit

Headquarters

Slovakia

Website

www.liveagent.com

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LiveAgent Reviews for 2025

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