Gladly Reviews for 2025
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What is Gladly?
Gladly is a people-centered customer service software designed to foster lifelong customer loyalty at scale. The platform combines AI and human agents to provide 5-star service around the clock, addressing customer needs and concerns anytime, anywhere.
Gladly aims to transition from legacy ticket-based transactions to building lifelong customer relationships, treating customers like humans, and providing a VIP experience.
The platform offers a real-time understanding of each customer, enabling highly personalized experiences through AI.
It allows customers to help themselves with accurate and personalized self-service and turns agents into superheroes by summarizing past conversations and suggesting real-time guidance. Gladly unifies all interactions in a single, lifelong conversation stream, eliminating silos and repeat explanations.
Found in these Categories
Best For
- Freelancers
- Small Business
- Medium Business
Gladly Pricing
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Gladly Features
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Queue Management
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Website Visitor Tracking
- Template Management
- Reporting/Analytics
- Workflow Management
- API
- Outbound Call Center
- Case Management
- Automatic Call Distribution
- Knowledge Base Management
- Document Storage
- Inbound Call Center
- IVR/Voice Recognition
- Survey/Poll Management
- Content Management
- Macros/Templated Responses
- Customer Complaint Tracking
- Real-time Consumer-facing Chat
- Customizable Branding
- Call Logging
- Negative Feedback Management
- Quality Assurance
- Progressive Dialer
- Performance Metrics
- Third Party Integrations
- Customer Communication
- Mobile Access
- Social Media Monitoring
- IT Asset Management
- Surveys & Feedback
- Predictive Dialer
- Computer Telephony Integration
- Call Scripting
- Proactive Chat
- File Sharing
- Workflow Configuration
- Transfers/Routing
- Forms Management
- Manual Dialer
- Sentiment Analysis
- Interactive Content
- Service Level Agreement (SLA) Management
- Voice Mail
- Text Analysis
- Routing
- Batch Communications
- Personalization
- On-Demand Communications
- Predictive Analytics
- Multi-Channel Communication
- Real-Time Chat
- Remote Access/Control
- Multi-Channel Data Collection
- Knowledge Management
- Issue Tracking
- Dashboard
- Blended Call Center
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Gladly Company Details
Company Name
Gladly
Headquarters
United States
Website
www.gladly.com
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