Gladly
Gladly Reviews
& Product DetailsWhat is Gladly?
Gladly is a people-centered customer service software designed to foster lifelong customer loyalty at scale. The platform combines AI and human agents to provide 5-star service around the clock, addressing customer needs and concerns anytime, anywhere.
Gladly aims to transition from legacy ticket-based transactions to building lifelong customer relationships, treating customers like humans, and providing a VIP experience.
The platform offers a real-time understanding of each customer, enabling highly personalized experiences through AI.
It allows customers to help themselves with accurate and personalized self-service and turns agents into superheroes by summarizing past conversations and suggesting real-time guidance. Gladly unifies all interactions in a single, lifelong conversation stream, eliminating silos and repeat explanations.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Gladly
-
Located In
United States
-
Website
gladly.com
Starting from:
$180 /user/month, billed annually
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has two plans. The Hero Package starts at $180, including Sidekick and Hero AI for personalized self-service and enhanced productivity. The Superhero Package, starting at $210, offers similar features with reduced prices available through annual commitment. Customers pay only for what they use, accommodating varying needs and seasonal staffing. Telecom fees and payment transaction fees are not included but are available separately.
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Queue Management
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Website Visitor Tracking
Additional Features
- Template Management
- Reporting/Analytics
- Workflow Management
- API
- Outbound Call Center
- Case Management
- Automatic Call Distribution
- Knowledge Base Management
- Document Storage
- Inbound Call Center
- IVR/Voice Recognition
- Survey/Poll Management
- Content Management
- Macros/Templated Responses
- Customer Complaint Tracking
- Real-time Consumer-facing Chat
- Customizable Branding
- Call Logging
- Negative Feedback Management
- Quality Assurance
- Progressive Dialer
- Performance Metrics
- Third Party Integrations
- Customer Communication
- Mobile Access
- Social Media Monitoring
- IT Asset Management
- Surveys & Feedback
- Predictive Dialer
- Computer Telephony Integration
- Call Scripting
- Proactive Chat
- File Sharing
- Workflow Configuration
- Transfers/Routing
- Forms Management
- Manual Dialer
- Sentiment Analysis
- Interactive Content
- Service Level Agreement (SLA) Management
- Voice Mail
- Text Analysis
- Routing
- Batch Communications
- Personalization
- On-Demand Communications
- Predictive Analytics
- Multi-Channel Communication
- Real-Time Chat
- Remote Access/Control
- Multi-Channel Data Collection
- Knowledge Management
- Issue Tracking
- Dashboard
- Blended Call Center
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