Intercom Reviews

& Product Details

What is Intercom?

Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses with their customers. The platform allows organizations to increase assistance without adding more personnel, making customers happier and support teams more effective. It is a complete customer service solution that offers an integrated customer experience spanning automation and human support, increasing customer happiness while lowering costs.

Its features include AI, bots, and rules to cut down on support costs, a fast, user-friendly, AI-powered collaborative inbox to maximize productivity and service team happiness, proactive messaging to stay ahead of known issues and cut down on inbound support volume, and guiding customers to boost engagement and satisfaction.

Furthermore, the platform assists independent contractors, small and large corporations, and nonprofit organizations. It provides assistance options such as FAQs/forums, email/help desk, knowledge base, and chat while supporting Android, iPad, and iPhone devices.

It serves industries like financial services, e-commerce, education, and healthcare. Use cases include support, engagement, and conversion. Additional features include account-based marketing, management tools, apps and integrations, customer data, live chat, mobile apps, mobile carousels, series, transactional messaging, surveys, switch, and SMS. Other features include business messenger, customizable bots, automated answers, product tours, outbound messages, inbox, help center articles, and SMS.
Intercom is a comprehensive customer service solution that simplifies support teams and enhances client interactions.

Best For

AI Customer Service Solution.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Intercom, Inc.
Located In
United States
Website
intercom.com

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Intercom Pricing

Starting from:

$74 /month, billed annually

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Intercom pricing is available on request for the plans Support, Engage, and Convert. The Starter plan is dedicated to small businesses, and the price starts at $74/month, billed annually. You can customize your plan with add-ons like Product Tours, WhatsApp, and Surveys - they all cost extra. A Free 14-day Trial is available for the Starter plan.

Intercom Features

API
Activity Dashboard
Auto-Responders
Chat/ Messaging
Contact Management
Customizable Branding
Drag & Drop
Email Management
File Sharing
Geotargeting
Mobile Access
Multi-Channel Communication
Offline Form
Personalization
Real Time Analytics
Real Time Notifications
Surveys & Feedback
Transcripts/Chat History
Workflow Management

Additional Features

2-Way Messaging
@mentions
AB Testing
AI/Machine Learning
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Appointment Management
Asynchronous Learning
Audience Targeting
Automated Routing
Batch Communications
Behavior Tracking
Blended Learning
CAN SPAM Compliance
CES Survey Structure
CRM
Campaign Analytics
Campaign Management
CSAT Survey Structure
Campaign Scheduling
Campaign Segmentation
Call Routing
Canned Responses
Cataloging/Categorization
Chatbot
Click Tracking
Client Management
Code-free Development
Collaboration Tools
Contact Database
Customer Communication
Customer Database
Contextual Guidance
Customer Experience Management
Customer History
Conversion Rate Optimization
Customer Journey Mapping
Customer Segmentation
Communication Management
Customer Service Analytics
Customer Support
Configurable Workflow
Customer Surveys
Customizable CTAs
Customizable Fields
Dashboard
Data Synchronization
Customizable Forms
Customizable Reports
Data Import/Export
Customizable Templates
Customization
Email Automation
Email Campaign Management
Data Visualization
Email Distribution
Email Marketing
Drip Campaigns
Dynamic Content
Email Templates
Email Tracking
Employee Management
Employee Onboarding
Engagement Tracking
Event-Triggered Actions
Feedback Management
Help Desk Management
Human Handover
In-App Training
Inbox Management
Interaction Tracking
Interactive Content
Lead Capture
Lead Database Integration
Knowledge Base Management
Lead Distribution
Lead Generation
Knowledge Management
Lead Management
Lead Nurturing
Language Detection
Lead Qualification
Lead Segmentation
List Management
Lead Verification/Validation
Live Chat
Macros/Templated Responses
Marketing Automation
Message Personalization
Multi-Campaign
Multi-Channel Data Collection
Mobile Optimized Emails
Multi-Channel Marketing
Multi-Language
NPS Survey Structure
Natural Language Processing
Negative Feedback Management
On-Demand Communications
One-to-One Messaging
Performance Management
Performance Metrics
Pre-Configured Bot
Prioritization
Proactive Chat
Process/Workflow Automation
Progress Tracking
Real-Time Data
Real-Time Monitoring
Prospecting Tools
Real-Time Reporting
Real-Time Chat
Query Suggestions
Real-time Consumer-facing Chat
Real-time Conversations
Queue Management
ROI Tracking
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Marketing
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Self Service Tools
Segmentation
Self-Learning
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Subscription Management
Support Ticket Management
Task Management
Task Progress Tracking
Support Ticket Tracking
Survey/Poll Management
Tagging
Task Scheduling
Template Management
Text Analysis
Text Editing
Third-Party Integrations
Transfers/Routing
User Management
User Onboarding
Virtual Assistant
Visual Analytics
WYSIWYG Editor
Website Integration
Website Visitor Tracking
Workflow Configuration

Additional Features Show Less Features

Global Buzz: Intercom at a glance

4.1

Global Average Score

Score4.12/5

Reviews39,801

Ease of Use and Setup

Intercom is praised for its intuitive interface and ease of implementation, allowing companies to quickly set up live chat and help centers without significant technical effort. Many users appreciate how easy it is to create and customize articles in their help center.
Comprehensive Communication Tools

The platform integrates well with other tools like Slack, Salesforce, and HubSpot, enabling smooth communication and collaboration across different teams. It also allows businesses to connect with customers via multiple channels, including chat, email, and even WhatsApp.
Automation Features

Intercom’s automation tools, such as chatbots and conversation routing, help businesses handle support requests efficiently, reducing manual workload and improving response times.
Scalability for Startups and Growing Business

The platform is popular with startups, particularly because of its Startup Program, which offers significant discounts. Intercom is also designed to grow with businesses, offering more advanced features as their needs evolve.

Pricing Complexity

One of the major drawbacks noted by users is the pricing structure. The platform charges based on various factors like the number of users and conversations, which can become expensive as businesses scale. This complexity can be difficult for some companies to manage, particularly for small businesses.
Limited Ticketing System

Although Intercom offers basic ticketing features, users have reported that these are somewhat lacking compared to other dedicated customer support platforms. For some, the ticketing solution feels like an afterthought.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.