Issuetrak
Issuetrak Reviews
& Product DetailsWhat is Issuetrak?
Issuetrak stands out as a versatile and powerful software solution designed to optimize operational efficiency and elevate customer support management. Tailored for a wide array of industries and businesses of all sizes, Issuetrak delivers a suite of comprehensive features aimed at transforming the way organizations handle customer service, issue tracking, and task management.
Central to Issuetrak’s offering is its omnichannel ticket submission system, which allows customers to raise issues through multiple channels, ensuring flexibility and ease of access. This is complemented by a centralized issue hub, which serves as the nerve center for tracking, managing, and resolving issues efficiently, keeping all stakeholders informed and engaged throughout the process.
The software enhances team coordination and issue resolution through features such as round-robin issue assignment, which ensures a fair and systematic distribution of tasks among support staff. Task flows further streamline operations by automating workflows, reducing manual effort, and minimizing the chances of oversight.
Additionally, Issuetrak incorporates a robust knowledge base that empowers users to find solutions independently, reducing reliance on direct support and improving customer satisfaction. Asset management capabilities enable organizations to keep track of their resources, ensuring that every issue is addressed with the appropriate context and information.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Issuetrak
-
Located In
United States
-
Website
issuetrak.com
Starting from:
$26 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four plans. Cloud for team for 26 USD, Cloud Support for 77 USD, On-Premises for team for 155 USD, and On-Premises for Support for 464 USD.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Contract/License Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Prioritization
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Support Ticket Management
- Task Management
- User Management
Additional Features
- Performance Metrics
- Routing
- Service Reporting
- Customizable Branding
- Customer History
- Approval Workflow
- Multi-Language
- Service Request Management
- Knowledge Management
- Customer Complaint Tracking
- Pre-built Templates
- Service Level Agreement (SLA) Management
- Supplier Management
- Rich Text Editor
- Case Management
- Billing & Invoicing
- Asset Tracking
- Customizable Forms
- Change Management
- Work Order Management
- Multi-Location
- Real Time Notifications
- Status Tracking
- Data Import/Export
- Text Editing
- Commercial Properties
- Approval Process Control
- Materials Management
- Customizable Fields
- Search/Filter
- Chatbot
- Document Management
- Audit Management
- Audit Trail
- Customer Segmentation
- Service History
- Activity Tracking
- Commenting/Notes
- WYSIWYG Editor
- IT Asset Management
- Inventory Control
- Forms Management
- Task Scheduling
- Quality Assurance
- Application Management
- Customer Support
- Document Storage
- Support Ticket Tracking
- Single Sign On
- Email Templates
- Bug/Issue Capture
- Equipment Maintenance
- Knowledge Base Management
- Task Planning
- Cataloging/Categorization
- Equipment Management
- Website Integration
- Mobile Access
- Third Party Integrations
- Training Management
- Inventory Management
- Problem Management
- Contact Database
- Checklists
- Cost Tracking
- Issue Scheduling
- Issue Tracking
- Dashboard Creation
- Change Tracking
- Bug Tracking
- Maintenance Management
- Invoice Management
- Task Progress Tracking
- Configuration Management
- Multiple Projects
- Analytics
- Asset Lifecycle Management
- Role-Based Permissions
- Content Library
- Learning Management
- Voice Mail
- Customizable Templates
- SSL Security
- Issue Auditing
- Survey/Poll Management
- Employee Management
- Surveys & Feedback
- Customizable Reports
- Reporting/Analytics
- Calendar/Reminder System
- Real-Time Chat
- Multi-Channel Communication
- Reporting/Project Tracking
- Real Time Reporting
- Service Catalog
- Templates
- Budget Management
- Multiple User Accounts
- Real Time Analytics
- Remote Access/Control
- Customer Service Analytics
- Real Time Updates
- Release Management
- Customer Communication
- Corrective and Preventive Actions (CAPA)
- Historical Reporting
- Parts Management
- Alerts/Notifications
- Change Planning
- Procurement Management
- Event Triggered Actions
- Real Time Monitoring
- Facility Asset Management
- Data Visualization
- API
- Internal Chat Integration
- Workflow Management
- Backlog Management
- Fixed Asset Management
- Requisition Management
- For Nonprofits
- Real Time Data
- Dashboard
- Scheduled/Automated Reports
- For Schools
- Workflow Configuration
- Project Management
- Email Alerts
- File Management
- Vendor Management
- Recurring Issues
- Monitoring
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