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ServiceNow Reviews for 2026

Platform-as-a-service provider of IT service applications.
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology
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What is ServiceNow?

ServiceNow is a dynamic platform designed to drive digital transformation by automating workflows and integrating business processes. At its core, the platform offers a suite of cloud-based services to streamline business operations and enhance user experience.

One of its standout features is “Now Intelligence,” which harnesses the power of AI to predict issues, automate solutions, and optimize productivity. The platform also boasts a robust application development environment, enabling businesses to create custom applications tailored to their unique needs.

ServiceNow’s “Vault” ensures data security and compliance, backed by a commitment to trust and transparency. The platform’s “Generative AI” capabilities, known as “Now Assist,” offer generative AI experiences, automating tasks and providing intelligent recommendations. Additionally, the “Virtual Agent” chatbot delivers AI-powered conversational experiences, allowing users to resolve issues swiftly.

Furthermore, ServiceNow integrates seamlessly with third-party tools and offers a plethora of features, from application development to AI-driven insights. Whether it’s HR, IT, customer service, or any other department, ServiceNow promises to revolutionize the way businesses operate, making work more efficient and user-friendly.

Found in these Categories

Best For

  • Medium Business
  • Large Enterprise
  • Non-profit Organization

ServiceNow Pricing

Starting From: Custom
Pricing Model: Subscription
The ServiceNow pricing is not publicly available. For more details & to get a custom quote, reach out to them.
Free Trial
Free Version

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ServiceNow Features

  • Activity Dashboard
  • Alerts/Escalation
  • Automated Routing
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contract/License Management
  • Email Management
  • Incident Management
  • Interaction Tracking
  • Prioritization
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Access Controls/Permissions
  • Collaboration Tools
  • Communication Management
  • Real Time Updates
  • API
  • Surveys & Feedback
  • IT Asset Tracking
  • Remote Access/Control
  • Approval Process Control
  • Inventory Management
  • IT Cost Management
  • Version Control
  • Knowledge Base Management
  • Change Management
  • Alerts/Notifications
  • Cost Tracking
  • Dashboard
  • Problem Management
  • Asset Tracking
  • Performance Metrics
  • Asset Lifecycle Management
  • Project Management
  • Capacity Management
  • Workflow Management
  • Lifecycle Management
  • Real Time Analytics
  • Impact Management
  • Data Visualization
  • Macros/Templated Responses
  • IT Reporting
  • Knowledge Management
  • Support Ticket Tracking
  • Drag & Drop
  • Relationship Mapping
  • Status Tracking
  • Performance Monitoring
  • Data Mapping
  • Service Level Agreement (SLA) Management
  • Issue Auditing
  • Workflow Configuration
  • IT Asset Management
  • Customizable Branding
  • Data Storage Management
  • Data Import/Export
  • Service Catalog
  • Real Time Data
  • Search/Filter
  • Reporting/Analytics
  • Configuration Management
  • Request Assignment
  • Real Time Reporting
  • Availability Management
  • Real-Time Chat

ServiceNow Integrations

  • Zoom

    Video Conferencing Software

  • TeamViewer

    Remote Desktop Software

  • Asana

    Project Management Software

  • Rippling

    HR Software

  • Box

    Cloud Storage Software

  • Smartsheet

    Project Management Software

  • Adobe Sign

    Digital Signature Software

  • Zoho Assist

    Remote Desktop Software

  • Splashtop

    Remote Desktop Software

  • TeamSupport

    Help Desk Software

  • Envoy

    Team Collaboration Software

  • Jamf

    Endpoint Protection Software

  • ManageEngine Endpoint Central

    Endpoint Protection Software

  • ActivTrak

    Workforce Management Software

  • Exclaimer

    Email Management Software

  • Targetprocess

    Project Management Software

  • Jira

    Project Management Software

  • Sisense

    Business Intelligence Software

  • Kixie

    VoIP Software

  • Pipefy

    Business Process Management Software

  • Dialpad

    VoIP Software

  • Quickbase

    Workflow Management Software

  • PagerDuty

    Network Monitoring Software

  • Site24x7

    Network Monitoring Software

  • OpsGenie

    Network Monitoring Software

  • Litmos

    Learning Management Systems

  • Forms On Fire

    Form Builder Software

  • Malwarebytes

    Antivirus Software

  • Blink Ops

    Cloud Security Software

  • LogicMonitor

    Cloud Security Software

  • RingCentral MVP

    VoIP Software

  • Auvik

    Network Monitoring Software

  • Orca Security

    Cloud Security Software

  • GRC Toolbox

    Compliance Software

  • Celigo

    Data Integration Software

  • Workato

    Data Integration Software

  • Jostle

    Team Collaboration Software

  • ConnectWise Control

    Remote Desktop Software

  • Dynatrace

    Cloud Security Software

  • Try Interact

    Lead Generation Software

  • Zluri

    Procurement Software

  • Admin By Request

    Endpoint Protection Software

  • Cyclr

    Data Integration Software

  • APIANT

    Data Integration Software

  • Cognota

    HR Software

  • Tray.io

    Data Integration Software

  • Totango

    Customer Success Software

  • HackerOne

    Cloud Security Software

  • Forethought

    Artificial Intelligence Software

  • Nextiva

    VoIP Software

  • Nightfall

    Cloud Security Software

  • Upland Cimpl

    Accounting Software

  • UnderDefense Maxi

    Cloud Security Software

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ServiceNow Company Details

Company Name

ServiceNow

Headquarters

United States

Website

www.servicenow.com

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ServiceNow vs. Similar Products

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ServiceNow Alternatives

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Score: 4.2/5

Help Scout

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Score: 4.7/5

HubSpot Service Hub

Score: 4.6/5

Userlane

Score: 4.5/5

Record

Score: 4.4/5

Get Better Pricing on ServiceNow

Save 15-40% with expert negociation

You tell us what you need. We deliver the right tools at the best price. Fast. Independent. Hassle-free.

Your Credentials

Tell us who you are

Your Business

Tell us about your Company

Tell Us Your Software Needs

Share your requirements and let our procurement experts help you find the best software deals, negotiate renewals, or compare alternatives — tailored to your business goals.

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Disclaimer

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