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ServiceNow Reviews for 2025

Platform-as-a-service provider of IT service applications.
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is ServiceNow?

ServiceNow is a dynamic platform designed to drive digital transformation by automating workflows and integrating business processes. At its core, the platform offers a suite of cloud-based services to streamline business operations and enhance user experience.

One of its standout features is “Now Intelligence,” which harnesses the power of AI to predict issues, automate solutions, and optimize productivity. The platform also boasts a robust application development environment, enabling businesses to create custom applications tailored to their unique needs.

ServiceNow’s “Vault” ensures data security and compliance, backed by a commitment to trust and transparency. The platform’s “Generative AI” capabilities, known as “Now Assist,” offer generative AI experiences, automating tasks and providing intelligent recommendations. Additionally, the “Virtual Agent” chatbot delivers AI-powered conversational experiences, allowing users to resolve issues swiftly.

Furthermore, ServiceNow integrates seamlessly with third-party tools and offers a plethora of features, from application development to AI-driven insights. Whether it’s HR, IT, customer service, or any other department, ServiceNow promises to revolutionize the way businesses operate, making work more efficient and user-friendly.

Found in these Categories

Best For

  • Medium Business
  • Large Enterprise
  • Non-profit Organization

ServiceNow Pricing

Starting From: Custom
Pricing Model: Subscription
The ServiceNow pricing is not publicly available. For more details & to get a custom quote, reach out to them.
Free Trial
Free Version

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ServiceNow Features

  • Activity Dashboard
  • Alerts/Escalation
  • Automated Routing
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contract/License Management
  • Email Management
  • Incident Management
  • Interaction Tracking
  • Prioritization
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Access Controls/Permissions
  • Collaboration Tools
  • Communication Management
  • Real Time Updates
  • API
  • Surveys & Feedback
  • IT Asset Tracking
  • Remote Access/Control
  • Approval Process Control
  • Inventory Management
  • IT Cost Management
  • Version Control
  • Knowledge Base Management
  • Change Management
  • Alerts/Notifications
  • Cost Tracking
  • Dashboard
  • Problem Management
  • Asset Tracking
  • Performance Metrics
  • Asset Lifecycle Management
  • Project Management
  • Capacity Management
  • Workflow Management
  • Lifecycle Management
  • Real Time Analytics
  • Impact Management
  • Data Visualization
  • Macros/Templated Responses
  • IT Reporting
  • Knowledge Management
  • Support Ticket Tracking
  • Drag & Drop
  • Relationship Mapping
  • Status Tracking
  • Performance Monitoring
  • Data Mapping
  • Service Level Agreement (SLA) Management
  • Issue Auditing
  • Workflow Configuration
  • IT Asset Management
  • Customizable Branding
  • Data Storage Management
  • Data Import/Export
  • Service Catalog
  • Real Time Data
  • Search/Filter
  • Reporting/Analytics
  • Configuration Management
  • Request Assignment
  • Real Time Reporting
  • Availability Management
  • Real-Time Chat

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ServiceNow Company Details

Company Name

ServiceNow

Headquarters

United States

Website

www.servicenow.com

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ServiceNow vs. Similar Products

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ServiceNow Alternatives

Wing Security

Score: 4.2/5

Help Scout

Score: 4.7/5

Licenseware

Score: 4.7/5

HubSpot Service Hub

Score: 4.6/5

Userlane

Score: 4.5/5

Record

Score: 4.4/5

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