TeamSupport
TeamSupport Reviews
& Product DetailsWhat is TeamSupport?
TeamSupport is a comprehensive software solution designed explicitly for the post-sale customer experience in B2B technology-enabled companies. An all-encompassing customer support solution, it offers capabilities for managing customers, powerful automations, omnichannel assistance, and numerous connectors.
By identifying them, providing them with excellent support, and allowing them to grow alongside them, the proactive customer service software package aids in prioritizing clients. Ticket management, messaging, live chat, success tools, and customer data analytics are all included in the platform.
Customers are made happier thanks to the method, which increases sales for businesses. Its intense focus on the business-to-business sector distinguishes TeamSupport from other customer care software. It boosts income, lowers churn, and increases customer happiness by controlling the complete customer experience.
Companies may improve customer service and B2B partnerships with TeamSupport, increasing lifetime customer value.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
TeamSupport
-
Located In
United States
-
Website
teamsupport.com
Starting from:
$29 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
TeamSupport pricing comprises Complete Support, Messaging & Live Chat, and Success plans. Support Add-Ons & Messaging Add-Ons are available at extra cost. Talk to sales and get a Custom Quote.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Contact Management
- Configurable Workflow
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Help Desk Management
- Incident Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Call Routing
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
Additional Features
- API
- Activity Tracking
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- CRM
- Calendar Management
- Case Management
- Change Management
- Customer Complaint Tracking
- Customer Engagement
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer History
- Chatbot
- Customer Segmentation
- Customer Service Analytics
- Commenting/Notes
- Customizable Branding
- Customizable Fields
- Contact Database
- Customizable Forms
- Customizable Reports
- Dashboard
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Templates
- Event-Triggered Actions
- Forms Management
- IT Asset Management
- Issue Auditing
- Issue Scheduling
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Onboarding
- Online Forums
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Problem Management
- Real-Time Notifications
- Real-Time Reporting
- Project Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Quality Assurance
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Usage Tracking/Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
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