Front
Front Reviews
& Product DetailsWhat is Front?
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering comprehensive data to enhance team performance and customer interactions enables teams to provide excellent service at scale.
Teams can consolidate all incoming messages from email, social media, SMS, voice, and other channels into a single location using help desk software, and messages can be routed automatically to the appropriate person depending on the content of the message or information from other systems.
Teams may communicate with one another without creating lengthy threads, collaborate on customer responses directly in the app, and view customer history and data alongside the chat. Also, it offers perceptions and evaluations of individual or group performance to enhance procedures and raise client contentment.
To ensure that every communication point is quick, precise, and individualized, Front streamlines communication and improves team cooperation.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
Front App
-
Located In
United States
-
Website
front.com
Starting from:
$19 /seat/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Front pricing comprises four plans - Starter, Growth, Scale, and Premier - and several add-ons. The price starts at USD 19/seat/month, Billed annually.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Management
- Live Chat
- Multi-Channel Management
- Performance Management
- Prioritization
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Task Management
- Transcripts/Chat History
- Virtual Assistant
Additional Features
- @mentions
- API
- Account Alerts
- Account Management
- Activity Tracking
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Audit Trail
- Batch Communications
- Behavior Tracking
- Brainstorming
- Business Process Automation
- Calendar Management
- Calendar Sync
- CRM
- Calendar/Reminder System
- Campaign Analytics
- Case Management
- Chatbot
- Churn Management
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Contact Database
- Customer Engagement
- Customer History
- Corrective and Preventive Actions (CAPA)
- Customer Management
- Customer Segmentation
- Client Management
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Commenting/Notes
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Recovery
- Customizable Templates
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Email Distribution
- Email Marketing
- Document Storage
- Email Monitoring
- Email Reminders
- Drag & Drop
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Dynamic Content
- Employee Management
- Engagement Tracking
- Event Calendar
- Event-Triggered Actions
- File Sharing
- Health Score
- IT Asset Management
- Internal Chat Integration
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Lead Capture
- Lead Management
- Knowledge Management
- Lead Qualification
- Macros/Templated Responses
- Mailing List Management
- Mobile Access
- Mobile Alerts
- Meeting Management
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Monitoring
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Metrics
- Personalization
- Project Management
- Project Planning
- Process/Workflow Automation
- Project Templates
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Real-Time Analytics
- Real-Time Data
- Quality Management
- Real-Time Editing
- Real-Time Notifications
- Read Receipts
- Real-Time Reporting
- Real-Time Chat
- Reminders
- Real-time Consumer-facing Chat
- Real-time Updates
- Remote Access/Control
- Remote Support
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Planning
- Task Progress Tracking
- Tagging
- Task Scheduling
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Time Tracking
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Version Control
- Video Chat
- Video Conferencing
- Visual Analytics
- Voice Mail
- Website Integration
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
- Widgets
- Workforce Management
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