Groove HQ Reviews for 2025
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What is Groove HQ?
Groove HQ is a customer support platform designed to simplify and enhance communication between businesses and their customers. The software provides a unified inbox that consolidates customer inquiries from multiple channels, enabling teams to collaborate efficiently and resolve issues faster. Groove’s interface mimics email, offering users an intuitive experience while providing advanced features like collision detection, internal notes, and smart automation to streamline workflows.
The platform includes tools for live chat support, allowing businesses to provide real-time assistance directly on their websites or apps. Customers can also access self-help resources through a customizable knowledge base, reducing support requests by enabling users to find answers independently. Groove’s reporting and analytics tools offer valuable insights into team performance, conversation trends, and customer satisfaction, helping businesses continuously improve their support strategies.
Groove integrates seamlessly with popular tools like Slack, Shopify, and Stripe, eliminating the need for multiple platforms and boosting team productivity. Its mobile apps ensure that support teams can stay connected and responsive, even on the go. Whether for small teams or growing businesses, Groove HQ is tailored to deliver fast, personal, and efficient customer service, enabling companies to build lasting relationships with their clients.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
Groove HQ Pricing
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Groove HQ Features
- Access Controls/Permissions
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Call Center Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Activity Dashboard
- Email Management
- Feedback Management
- Full Text Search
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Prioritization
- Performance Management
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- Social Media Integration
- Support Ticket Management
- API
- CRM
- Customer Engagement
- Customer Experience Management
- Cataloging/Categorization
- Customer History
- Customizable Branding
- Content Management
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Event-Triggered Actions
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Project Management
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Surveys & Feedback
- Text Editing
- WYSIWYG Editor
- Workflow Configuration
- Workflow Management
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Groove HQ Company Details
Company Name
GrooveHQ
Headquarters
United States
Website
http://www.groovehq.com
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