Groove HQ
Groove HQ Reviews
& Product DetailsWhat is Groove HQ?
Groove HQ is a customer support platform designed to simplify and enhance communication between businesses and their customers. The software provides a unified inbox that consolidates customer inquiries from multiple channels, enabling teams to collaborate efficiently and resolve issues faster. Groove’s interface mimics email, offering users an intuitive experience while providing advanced features like collision detection, internal notes, and smart automation to streamline workflows.
The platform includes tools for live chat support, allowing businesses to provide real-time assistance directly on their websites or apps. Customers can also access self-help resources through a customizable knowledge base, reducing support requests by enabling users to find answers independently. Groove’s reporting and analytics tools offer valuable insights into team performance, conversation trends, and customer satisfaction, helping businesses continuously improve their support strategies.
Groove integrates seamlessly with popular tools like Slack, Shopify, and Stripe, eliminating the need for multiple platforms and boosting team productivity. Its mobile apps ensure that support teams can stay connected and responsive, even on the go. Whether for small teams or growing businesses, Groove HQ is tailored to deliver fast, personal, and efficient customer service, enabling companies to build lasting relationships with their clients.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
GrooveHQ
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Located In
United States
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Website
groovehq.com
Starting from:
$29 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Groove HQ offers customer support solutions with pricing tiers starting at $29/user per month, including shared inboxes, live chat, and knowledge bases. Advanced features like AI tools, SLA management, and integrations with HubSpot and Salesforce are available in higher plans. All plans include a 90-day free trial, onboarding, and 24/7 support for growing businesses.
- Access Controls/Permissions
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Call Center Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Activity Dashboard
- Email Management
- Feedback Management
- Full Text Search
- Interaction Tracking
- Live Chat
- Multi-Channel Management
- Prioritization
- Performance Management
- Queue Management
- Reporting & Statistics
- Rules-Based Workflow
- Social Media Integration
- Support Ticket Management
Additional Features
- API
- CRM
- Customer Engagement
- Customer Experience Management
- Cataloging/Categorization
- Customer History
- Customizable Branding
- Content Management
- Customizable Reports
- Customizable Templates
- Drag & Drop
- Event-Triggered Actions
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Project Management
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Surveys & Feedback
- Text Editing
- WYSIWYG Editor
- Workflow Configuration
- Workflow Management
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Shopify
eCommerce Software
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Stripe
Payment Processing Software
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Slack
Team Collaboration Software
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MailChimp
Marketing Automation Software
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Trello
Project Management Software
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Jira
Project Management Software
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HubSpot CRM
CRM Software
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Salesforce CRM
CRM Software
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Zapier
Data Integration Software
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