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Salesforce Service Cloud Reviews for 2025

Scale service to deliver success - on a single platform.
Tekpon Score:
4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Salesforce Service Cloud?

Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individualized and effective support. It gives support teams a detailed picture of the customer’s purchasing history and interactions, allowing them to go above and beyond what the consumer expects. Thanks to Service Cloud Voice’s improved tools and insights, agents may close cases more quickly.

Businesses may provide seamless service using seven essential methods thanks to the Service Cloud: console, communities, multi-channel, knowledge, social service, agent cooperation, and mobile. Customer service automation, case management, omnichannel routing, knowledge management, reporting and analytics, telephony and voice, and customer service incident management are other elements of the Service Cloud. These features raise productivity, lower costs, and increase service effectiveness.

Customer service, field service, and staff service are all combined on one platform with AI and automation in Salesforce Service Cloud. By fostering connected, individualized, and human experiences, it aids businesses in gaining lasting clients.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization

Salesforce Service Cloud Pricing

Starting From:
$ 25 /user/month, billed annually
Pricing Model: Subscription
Salesforce Service Cloud comes with three pricing options and a Free Trial. Several add-ons are available at extra cost.
Free Trial
Free Version

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Salesforce Service Cloud Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Call Distribution
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Call List Management
  • Call Logging
  • CRM
  • Call Scripting
  • Call Tracking
  • Calendar Management
  • Call Transfer
  • Callback Scheduling
  • Budgeting/Forecasting
  • Caller ID
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Code Enforcement
  • Commenting/Notes
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Customer Complaint Tracking
  • Customer Experience Management
  • Content Library
  • Customer History
  • Customizable Branding
  • Content Management
  • Customizable Fields
  • Customizable Forms
  • Corrective and Preventive Actions (CAPA)
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Templates
  • Electronic Signature
  • Email Tracking
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • File Management
  • File Sharing
  • Event-Triggered Actions
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • GPS
  • Geotargeting
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Job Costing
  • Job Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Projections
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Notifications
  • Quotes/Estimates
  • Real-Time Reporting
  • Real-Time Chat
  • Quality Assurance
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Risk Alerts
  • Risk Analysis
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Service Catalog
  • Service History
  • Screen Sharing
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Self-Learning
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Training Management
  • Transfers/Routing
  • Utility Billing
  • Website Integration
  • Work Order Management
  • Workflow Configuration
  • Widgets
  • Workflow Management

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Salesforce Service Cloud Company Details

Company Name

Salesforce

Headquarters

United States

Website

www.salesforce.com

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