HubSpot Service Hub Reviews

& Product Details

What is HubSpot Service Hub?

HubSpot Service Hub is a user-friendly cloud-based help desk software integrated with all Hubspot products and that makes handling customer complaints easier. Essentially what the software does is connect all your contacts to the Hubspot CRM platform in order to deliver fast and easy support, retain customers and increase your customer base.

Best For

Customer service software that puts customers 1st.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
HubSpot, Inc.
Located In
United States
Website HubSpot.com

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HubSpot Service Hub Pricing

Starting from:

$50 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Hubspot Service Hub offers a free version of the service for all companies that wish to test the product before they move on to a more advanced version. Monthly or annual pricing is available upon request.

HubSpot Service Hub Features

Activity Dashboard
Task Management
Support Ticket Management
Transcripts/Chat History
User Management
Virtual Assistant
Website Visitor Tracking
Reporting & Statistics
Rules-Based Workflow
Real-Time Monitoring
Queue Management
Prioritization
Performance Management
Offline Form
Multi-Channel Management
Live Chat
Issue Management
Interaction Tracking
Incident Management
Inbox Management
Help Desk Management
Self Service Portal
SMS Messaging
Full Text Search
Feedback Management
Email Management
Customer Database
Contract/License Management
Alerts/Escalation
Access Controls/Permissions
Appointment Management
Auto-Responders
Automated Routing
Call Routing
Collaboration Tools
Communication Management
Contact Management

Additional Features

API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
CRM
Calendar Management
Canned Responses
Categorization/ Grouping
Client Management
Contact Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Employee Management
Engagement Tracking
Event-Triggered Actions
Geotargeting
Health Score
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Meeting Management
Mobile Access
Multi-Language
NPS of Customers
Onboarding
Pipeline Management
Proactive Chat
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Service Level Agreement (SLA) Management
Single Sign On
Survey/ Poll Management
Surveys & Feedback
Usage Tracking/ Analytics
Voice Mail
Workflow Configuration
Workflow Management

Additional Features Show Less Features

Global Buzz: HubSpot Service Hub at a glance

4.2

Global Average Score

Score4.20/5

Reviews12,544

Unified Customer Communication

Users appreciate the centralized view of customer interactions across channels, allowing service teams to track conversations easily and provide consistent, high-quality support.
Ease of Use and Intuitive Interface

The platform’s design is praised for being user-friendly and intuitive, reducing the learning curve for new users and making it accessible for teams without technical expertise.
Effective Ticketing System

Service Hub’s ticketing system is often highlighted as efficient. It helps service teams prioritize tasks, track issues, and manage workflows more effectively to ensure timely responses to customer inquiries.
Integrated Knowledge Base

Many users value the knowledge base feature, which allows businesses to create FAQs and help articles. This empowers customers to find solutions on their own and reduces the load on support staff.
Strong Reporting and Analytics

Service Hub offers detailed analytics that helps teams monitor metrics such as response times, ticket volumes, and customer satisfaction scores, enabling data-driven decisions to improve service quality.

High Cost for Smaller Businesses

Although robust, some smaller businesses find the pricing challenging, especially as the number of support agents increases. Users often request more flexible pricing tiers.
Limited Customization Options

While Service Hub is designed to be straightforward, some users note that it lacks advanced customization options, limiting the ability to tailor workflows and templates for specific business needs.
Complex Setup for Advanced Features

Users report that while the basic setup is easy, configuring some of the more advanced features, such as custom reporting, requires a significant investment of time or onboarding assistance.
Integration HubSpot Ecosystem

Although Service Hub integrates well within the HubSpot suite, users note limitations when integrating with third-party applications outside the HubSpot ecosystem, which can limit flexibility for businesses with diverse software stacks.
Occasional Performance Delays

Some users experience occasional delays in response times when handling high volumes of tickets, which can be disruptive for teams managing many customer inquiries.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.