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Verloop Reviews for 2025

Conversational AI for Customer Support.
Verified
User Score:
4.7/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.
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What is Verloop?

Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand customer questions in multiple languages and provide the right response 90% of the time.

The platform integrates with existing tools/CRMs to provide a personalized customer experience and create a unified customer profile. Its customer success team helps users get started with the platform and supports them throughout their journey. The AI-powered app offers automation solutions for various industries, such as e-commerce, banking and financial services, travel, real estate, logistics, insurance, food services, and education.

Its Conversational Intelligence includes live chat, bot builder, NLP/ML FAQ, multilingual support, voice, and campaigns. Furthermore, it supports omnichannel automation, including WhatsApp, Facebook, in-app, mobile, website, and Instagram.

Its Agent Assist empowers agents to efficiently resolve queries through an agent dashboard, canned responses, nudge, live chat plugins, and more.

The dashboard, reporting, and analytics provide actionable data in a unified view.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business
  • Large Enterprise

Verloop Pricing

Starting From: Custom
Pricing Model: Subscription
Verloop pricing is not public. Schedule a Demo, talk to their experts, and get a custom quote adapted to your company's needs.
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Free Version

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Verloop Features

  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Feedback Management
  • Live Chat
  • Real-Time Monitoring
  • Multi-Channel Management
  • Performance Management
  • Queue Management
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking
  • AI/Machine Learning
  • Alerts/Notifications
  • Appointment Scheduling
  • Augmented Analytics
  • Chatbot
  • Code-free Development
  • Customer Experience Management
  • Customer Service Analytics
  • Contextual Guidance
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Data Visualization
  • File Sharing
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Lead Capture
  • Lead Distribution
  • Language Detection
  • Lead Qualification
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Monitoring
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Query Suggestions
  • Real-time Conversations
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third-Party Integrations
  • Transfers/Routing

User Sentiment - Verloop Reviews

4.7/5
Based on 2,325 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Ease of Integration

    Users appreciate Verloop’s seamless integration with CRMs and tools like Zapier, enabling smooth data transfer and process automation.

  • Effective Lead Generation

    The platform excels at using its chatbot functionality to generate and qualify leads, leading to a significant improvement in conversion rates.

  • User-Friendly Interface

    Verloop’s interface is known for its user-friendly design, enabling users to start using it with minimal training. The chatbot’s natural language processing (NLP) capabilities improve user interaction by offering relevant and timely responses.

  • Excellent Customer Support

    Many reviewers emphasize the responsive and helpful customer support team, which provides assistance with setup, integration, and troubleshooting.

  • Customization Options

    Verloop offers extensive customization options, including the ability to create specific chatbot workflows and integrate with various communication channels such as WhatsApp and Facebook Messenger.

Areas for Improvement
  • Notification System

    The current notification system lacks certain desired functionalities, such as the ability to make modifications, which could significantly enhance user experience.

  • Feature Availability

    Certain advanced features, like email campaigns and full automation, are not included in lower-tier plans, which may be a drawback for some users.

  • Attachment Size Limits

    The platform limits attachment sizes, which can inconvenience businesses needing to share large files with customers.

  • Analytics Capabilities

    Some users believe that the analytics features require more depth to align with the platform’s other capabilities. Enhanced analytics would facilitate better decision-making and performance tracking.

  • Setup Complexity

    While the platform is easy to use, setting it up and customizing it can be time-consuming and require significant effort to tailor it to specific needs.

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Verloop Company Details

Company Name

Verloop Labs, Inc

Headquarters

United States

Website

verloop.io

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