Verloop Reviews for 2025
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What is Verloop?
Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand customer questions in multiple languages and provide the right response 90% of the time.
The platform integrates with existing tools/CRMs to provide a personalized customer experience and create a unified customer profile. Its customer success team helps users get started with the platform and supports them throughout their journey. The AI-powered app offers automation solutions for various industries, such as e-commerce, banking and financial services, travel, real estate, logistics, insurance, food services, and education.
Its Conversational Intelligence includes live chat, bot builder, NLP/ML FAQ, multilingual support, voice, and campaigns. Furthermore, it supports omnichannel automation, including WhatsApp, Facebook, in-app, mobile, website, and Instagram.
Its Agent Assist empowers agents to efficiently resolve queries through an agent dashboard, canned responses, nudge, live chat plugins, and more.
The dashboard, reporting, and analytics provide actionable data in a unified view.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Verloop Pricing
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Verloop Features
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Database
- Feedback Management
- Live Chat
- Real-Time Monitoring
- Multi-Channel Management
- Performance Management
- Queue Management
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Transcripts/Chat History
- Virtual Assistant
- Website Visitor Tracking
- AI/Machine Learning
- Alerts/Notifications
- Appointment Scheduling
- Augmented Analytics
- Chatbot
- Code-free Development
- Customer Experience Management
- Customer Service Analytics
- Contextual Guidance
- Customer Support
- Customizable Branding
- Dashboard
- Data Visualization
- File Sharing
- Geotargeting
- Group Messaging
- Human Handover
- Intent Recognition
- Lead Capture
- Lead Distribution
- Language Detection
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Monitoring
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Query Suggestions
- Real-time Conversations
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Transfers/Routing
User Sentiment - Verloop Reviews
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Ease of Integration
Users appreciate Verloop’s seamless integration with CRMs and tools like Zapier, enabling smooth data transfer and process automation.
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Effective Lead Generation
The platform excels at using its chatbot functionality to generate and qualify leads, leading to a significant improvement in conversion rates.
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User-Friendly Interface
Verloop’s interface is known for its user-friendly design, enabling users to start using it with minimal training. The chatbot’s natural language processing (NLP) capabilities improve user interaction by offering relevant and timely responses.
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Excellent Customer Support
Many reviewers emphasize the responsive and helpful customer support team, which provides assistance with setup, integration, and troubleshooting.
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Customization Options
Verloop offers extensive customization options, including the ability to create specific chatbot workflows and integrate with various communication channels such as WhatsApp and Facebook Messenger.
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Notification System
The current notification system lacks certain desired functionalities, such as the ability to make modifications, which could significantly enhance user experience.
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Feature Availability
Certain advanced features, like email campaigns and full automation, are not included in lower-tier plans, which may be a drawback for some users.
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Attachment Size Limits
The platform limits attachment sizes, which can inconvenience businesses needing to share large files with customers.
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Analytics Capabilities
Some users believe that the analytics features require more depth to align with the platform’s other capabilities. Enhanced analytics would facilitate better decision-making and performance tracking.
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Setup Complexity
While the platform is easy to use, setting it up and customizing it can be time-consuming and require significant effort to tailor it to specific needs.
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