Deskpro Reviews for 2025

The all-in-one helpdesk software, available on Cloud & On-Premise

Tekpon Score:

4.5/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Deskpro?

Deskpro is a cloud-based helpdesk software that provides a unified platform for businesses to manage customer inquiries and support requests. It offers a variety of features, such as ticket management, automated workflows, and live chat, to assist teams in handling customer issues efficiently.

The help desk software also provides customers with self-service options such as knowledge base articles and a community forum, which helps to reduce the number of support tickets. Social media integration, email management, and analytics reporting are also notable features.

The advantages of using it include increased customer satisfaction, increased agent productivity, and improved team communication. It also provides customizable branding as well as advanced security measures to protect data privacy.

Overall, Deskpro’s comprehensive features, customization options, collaboration tools, and multi-channel support make it an outstanding choice for businesses seeking a flexible and powerful help desk solution.

Found in these Categories

Best For

StartUps
Small Business
Medium Business
Large Enterprise

Deskpro Pricing

Starting From:

$ 29 /agent/month

Pricing Model: Subscription

Deskpro offers three pricing plans: Team, Professional, and Enterprise, starting from $29 per agent per month for the Team plan. Discounts of up to 25% off are available for annual and multi-year purchases, and registered charities and educational institutes can also receive special pricing. Deskpro also offers optional add-ons, including onboarding, agent training, agent certification, and installation services, which are priced separately. A 14-day free trial is available for both cloud and on-premise deployment.

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Free Version

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Deskpro Features

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Appointment Management
Auto-Responders
Automated Routing
Call Center Management
Call Routing
Canned Responses
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Customer Database
Email Management
Feedback Management
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Management
Offline Form
Performance Management
Prioritization
Queue Management
Real-Time Monitoring
Reporting & Statistics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Social Media Integration
Support Ticket Management
Task Management
Transcripts/Chat History
User Management
Website Visitor Tracking
@mentions
API
Active Directory Integration
Activity Tracking
Alerts/Notifications
Application Management
Approval Process Control
Audit Management
CRM
Cataloging/Categorization
Categorization/Grouping
Change Management
Chatbot
Commenting/Notes
Customer Communication
Customer History
Contact Database
Customer Segmentation
Customer Service Analytics
Content Library
Customizable Branding
Customizable Fields
Content Management
Customizable Forms
Customizable Reports
Dashboard
Customizable Templates
Dashboard Creation
Data Import/Export
Decision Support
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
Email Templates
Employee Management
File Management
File Sharing
Engagement Tracking
Event-Triggered Actions
File Transfer
Geotargeting
IT Asset Management
Inventory Management
Knowledge Base Management
Knowledge Management
Lead Management
Mobile Access
Mobile Alerts
Macros/Templated Responses
Mobile Interface
Monitoring
Multi-Language
Multiple User Accounts
Online Forums
Performance Metrics
Real-Time Analytics
Real-Time Data
Pre-built Templates
Real-Time Notifications
Real-Time Reporting
Proactive Chat
Real-Time Chat
Real-time Consumer-facing Chat
Problem Management
Project Management
Real-time Updates
Release Management
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Role-Based Permissions
SEO Management
SSL Security
Sales Pipeline Management
Search/Filter
Self-Learning
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Template Management
Templates
Text Editing
Third-Party Integrations
Transcripts/Chat History
Voice Mail
WYSIWYG Editor
Web Notifications
Website Integration
Widgets
Wiki
Workflow Configuration
Workflow Management

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Deskpro Company Details

Company Name

Deskpro

Headquarters

United States

Website

www.deskpro.com

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Deskpro Reviews for 2025

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